German Speaking Technical Product Expert – Spain (100% Remote / Barcelona)

The Lemon Consulting; Madrid; Remote; EUR 20,000 - 25,000; Full time

Benefits offered by this job

Remote in Spain

Barcelona office

Permanent contract

Training included

Job summary

The Lemon Consulting is seeking a German-speaking Technical Product Expert to join our Spain team. This full-time role offers a €22,500 gross annual base with a potential €2,400 gross annual bonus.

You may work remotely anywhere in Spain or from our Barcelona office, with standard hours and a 39-hour work week. Responsibilities include providing high-quality technical support via email and phone, handling operations, installation, troubleshooting, and maintenance, and building long-term client

Qualifications

• Fluent German and advanced English.
• Minimum 3+ years in customer service or technical support.
• Strong interpersonal and professional phone/face-to-face manner.
• Ability to listen, understand requirements, and deliver solutions.
• Working knowledge of Dynamics 365, SAP, and MS Office.
• Analytical skills and logistics knowledge.
• Mechatronics or bike industry experience is a strong plus.
• Willingness to travel to visit key customers as needed.
• High school diploma or higher.

Responsibilities

• Deliver technical training to OEMs and assemblers.
• Guide clients through diagnostic procedures, using software tools or step-by-step verbal instructions.
• Consult with users to systematically resolve issues.
• Manage OEM claims and escalate cases to internal teams when needed.
• Coordinate with logistics on parts pickup and replacement shipments.
• Feed product knowledge and field data into corrective actions and continuous improvement.
• Prepare detailed customer reports tracking technical improvement actions.

Skills

German language proficiency

English language proficiency

Education

High school diploma or higher

Tools

MS Dynamics 365

SAP

MS Office

Job description

German Speaking Technical Product Expert - Spain (100% Remote / Barcelona)

We are looking for a German-speaking Technical Product Expert to join our team in Spain. This is a full-time, permanent position (Mon-Fri, 39 hours/week, 09:00-18:00) with a base salary of €22,500 gross per year, plus a performance bonus of up to €2,400 gross per year. You can work 100% remotely from anywhere in Spain or from our Barcelona office.

About the role

You will provide high-quality technical support to customers by email and phone. You will handle inquiries about operations, installation, troubleshooting, and product maintenance, with a focus on building strong, long-term client relationships.

Key responsibilities

• Deliver technical training to OEMs and assemblers
• Guide clients through diagnostic procedures, using software tools or step-by-step verbal instructions
• Consult with users to systematically resolve issues
• Manage OEM claims and escalates cases to internal teams when needed
• Coordinate with logistics on parts pick-up and replacement shipments
• Feed product knowledge and field data into corrective actions and continuous improvement
• Prepare detailed customer reports tracking technical improvement actions

What we are looking for

• Fluent German and advanced English
• Minimum 3+ years in a dedicated customer service or technical support environment
• Strong interpersonal skills and a professional phone and face-to-face manner
• Proven ability to listen, understand customer requirements, and deliver solutions
• Working knowledge of MS Dynamics 365, SAP, and the MS Office package
• Analytical skills and logistics knowledge
• Mechatronics or bike industry experience is a strong plus
• Availability to travel to visit key customers when required
• High school diploma or higher

What we offer

• Competitive compensation: €22,500 gross base salary plus up to €2,400 gross performance bonus
• Permanent contract with a standard schedule
• Flexibility: 100% remote anywhere in Spain or in our Barcelona office
• Fully paid initial training on company products and ongoing career development

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