German-Speaking Tech Support Pro – Barcelona

personalbro-u-herrmann; Valencia; Remoto; EUR 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully paid training

Career development programmes

Specialised courses

Descrizione del lavoro

Personalbro-u-herrmann seeks a German-speaking Customer Support Specialist in Barcelona to join a busy service team. You will handle first contact via phone and email, troubleshoot technical issues, educate customers on product usage and best practices, and create and manage support tickets.

Requirements: native or near-native German, advanced English, minimum 2 years in Customer Service or Technical Support, superb listening and communication skills, and the ability to own cases through

Competenze

• Native or near-native German required.
• Advanced level of English.
• Minimum 2 years in Customer Service or Technical Support.
• Strong listening and communication skills.
• Ability to troubleshoot technical issues and own cases.

Mansioni

• Act as the first point of contact for dealers and end users via phone and email.
• Troubleshoot technical issues and provide accurate and timely solutions.
• Educate customers on product usage, updates and best practices.
• Create and manage support tickets to ensure proper tracking and resolution.
• Collaborate with internal teams to resolve complex or escalated cases.
• Maintain accurate customer records and documentation in internal systems.
• Take ownership of customer cases and progress them through to resolution or escalation.

Conoscenze

German (native/near-native)

English (Advanced)

Customer service experience

Technical troubleshooting

Communication skills

Case ownership

Descrizione del lavoro

Personalbro-u-herrmann seeks a German-speaking Customer Support Specialist in Barcelona to join a busy service team. You will handle first contact via phone and email, troubleshoot technical issues, educate customers on product usage and best practices, and create and manage support tickets.

Requirements: native or near-native German, advanced English, minimum 2 years in Customer Service or Technical Support, superb listening and communication skills, and the ability to own cases through