FinTech Spend Support Specialist (German/English)

AmTrav; Barcelona; Hybrid; EUR 30,000 - 52,000; Full time

Benefits offered by this job

Equity ownership

Vacation days plus holidays

Private healthcare or gym allowance

Life Insurance

Relocation support

Work from Anywhere days

Job summary

Perk Spend is our spend-management platform that consolidates employee expenses, invoices, and card payments in one place. As part of our Customer Care team, you'll help deliver exceptional experiences to users while learning our evolving product suite.

Based in Barcelona, you will collaborate with cross-functional teams and handle inquiries in English and German, across email, phone, and chat. We value transparency, empathy, and efficiency, and offer a hybrid in-person/remote setup with

Qualifications

• Fluency in English and German is required.
• Experience in FinTech or financial software is preferred.
• Experience providing technical support directly to customers.
• Background in finance or accounting is a plus.
• Experience working toward KPIs across phone, email, and chat.

Responsibilities

• Respond to customer queries via email and phone promptly.
• Troubleshoot issues and provide accurate information with follow-up.
• Document interactions and escalate complex cases to relevant teams.
• Own incoming requests and create tickets for internal teams.
• Track incidents or bugs through to resolution.
• Support German-speaking customers and internal knowledge users.

Skills

English language

German language

FinTech experience

Technical customer support

KPI-driven support

multitasking

Job description

Perk Spend is our spend-management platform that consolidates employee expenses, invoices, and card payments in one place. As part of our Customer Care team, you'll help deliver exceptional experiences to users while learning our evolving product suite.

Based in Barcelona, you will collaborate with cross-functional teams and handle inquiries in English and German, across email, phone, and chat. We value transparency, empathy, and efficiency, and offer a hybrid in-person/remote setup with