Customer Care Specialist - Spend - FinTech or Accounting Platform - German Speaker

TravelPerk; Barcelona; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Equity ownership

Vacation days

Private healthcare

Life Insurance

Wellbeing support

Work from Anywhere days

Relocation support

Sabbatical after 5 years

Job summary

TravelPerk is seeking a bilingual Customer Care specialist for its Spend platform. You will resolve inquiries, provide knowledgeable support, and help customers navigate our spend-management tools.

You’ll work with cross-functional teams, uphold our values of transparency and empathy, and learn our expanding product suite. The role emphasizes handling a high volume of inquiries, delivering KPI targets across phone, email, and chat, and owning escalation processes.

Qualifications

• Experience in FinTech or financial software is required.
• Experience providing technical support and troubleshooting with customers.
• Background in finance or accounting is a strong plus.
• Experience with high volumes of inquiries and cross-functional collaboration.
• Experience delivering KPIs across phone, email and chat.
• Fluency in English and German is required; additional languages are a plus.

Responsibilities

• Respond to customer queries via email and phone in a timely and knowledgeable manner.
• Troubleshoot and resolve issues and provide accurate information.
• Document interactions and escalate complex cases to appropriate teams.
• Own incoming requests and create tickets for internal teams.
• Track-to-resolution of incidents or bugs.
• Handle inquiries for German-speaking customers.

Skills

Technical support

Customer service

FinTech

KPI driven

Multichannel

English & German

Job description

About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.
We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.
Visit www.perk.com to learn more.

About the Role

Join Perk as a key member of our Customer Care team for our Spend platform. Where you will play a pivotal role in delivering exceptional customer experiences. As a representative of Perk, you’ll help resolve a variety of inquiries, provide insightful support, and ensure every interaction contributes to our commitment to excellence.
Perk Spend is Perk’s spend-management platform, bringing employee expenses, supplier invoices and corporate card payments together in one place so finance teams can manage company spending alongside our Travel product

In this role, you’ll collaborate with cross-functional teams and learn our ever-evolving product suite, helping customers navigate their needs while upholding our values of transparency, empathy, and efficiency.
What You’ll Do

• Respond to customer queries via email and phone in a timely and knowledgeable manner
• Troubleshoot and resolve issues while providing accurate information and following up as needed
• Document interactions and escalde complex cases to the appropriate teams
• Ownership of incoming requests from customers, including the creation of tickets for the internal organization
• Ownership for tracking-to-resolution of recorded incidents or bugs
• Answering and handling customer inquiries for our customers for our German speaking clients.
• Internally, you’re the first point of contact for knowledge on the operational use of our software

What We’re Looking For

• Experience in FinTech, financial or accounting software companies is a must have
• Experience providing technical support and troubleshooting technical issues directly with customers
• A background working in finance and or accounting is a strong plus
• Operational experience with a high volume of external customer inquiries and internal clarifications from the team
• Experience working towards KPIs across multiply channels such as phone, email and chat
• Ability to handle a variety of tasks at a high frequency
• Structured and detail oriented approach to work
• Fluency in English and German, additional languages are a plus

What we offer

• Receive competitive compensation and equity ownership in Perk
• Rest and recharge with our generous allocation of vacation days plus public holidays
• Take control of your physical health with your choice of private healthcare or a gym allowance
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
• Join our unforgettable Perk events, including our spectacular annual summer party
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
• Make your money go further with our flexible compensation plan
• Focus on your family with 17 weeks’ paid parental leave during your child’s first year
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
• Broaden your horizons with up to 20 "Work from Anywhere" days per year
• Nurture your language skills with in real-life English, Spanish and Catalan lessons
• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
• Let us help you move to one of our hubs with relocation support

Note - This position requires being based in Barcelona. We can help with relocation if necessary.

Interview Process

Talent Acquisition Interview - 30mins Virtual
Assessment + Team manager interview - Virtual
Final interview - 30mins In Person

AI at Perk
AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

How We Work

At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.