French Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package (flight,

Monthly Performance Bonus

€1,500 Signing Bonus (one-time)

Descripción de la vacante

Mercier Consultancy Group is seeking a French-speaking Solutions Consultant to join our client-focused Customer Support Services team in Sofia, Bulgaria. The role offers relocation assistance and a competitive monthly salary with ongoing training.

You will analyze client issues, provide high-level support, document interactions in our CRM, and collaborate with cross-functional teams to deliver premium service. Fluency in French and EU passport are required.

Formación

• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Strong problem-solving skills with a background or interest in the Customer Support Services industry.
• Excellent interpersonal skills and a professional attitude toward client engagement.
• Ability to thrive in an on-site, fast-paced international office environment in Sofia.
• Commitment to excellence and a drive to succeed in one of the most sought-after French-speaking jobs in Europe.

Responsabilidades

• Provide high-level assistance to French-speaking clients as part of our specialized Customer Support Services team.
• Analyze client issues to provide accurate, efficient, and professional technical or service solutions.
• Maintain a high standard of communication, ensuring all interactions reflect the premium quality associated with Mercier Consultancy Group.
• Collaborate with cross-functional teams to streamline service delivery and improve overall customer experience.
• Utilize internal CRM systems to accurately document inquiries and resolutions in accordance with industry best practices.
• Participate in ongoing training sessions to stay updated on the latest trends and tools within the Customer Support Services sector.
• Contribute to team targets by maintaining high performance metrics and consistent quality scores.

Conocimientos

Fluent French (written & spoken)

Customer support

Communication skills

CRM systems

Problem solving

Herramientas

CRM systems

Descripción del empleo

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting elite talent with top-tier organizations within the global Customer Support Services industry. We take pride in our bespoke approach, ensuring that our candidates secure career-defining roles while enjoying a seamless transition into their new professional environments.

Job Overview

We are currently seeking a motivated professional for a French Speaking Solutions Consultant position in Bulgaria. This role is perfect for those looking to excel in the Customer Support Services sector while enjoying a sophisticated lifestyle in one of Europe’s most vibrant capitals, supported by our comprehensive relocation assistance.

Key Responsibilities

• Provide high-level assistance to French-speaking clients as part of our specialized Customer Support Services team.

• Analyze client issues to provide accurate, efficient, and professional technical or service solutions.

• Maintain a high standard of communication, ensuring all interactions reflect the premium quality associated with Mercier Consultancy Group.

• Collaborate with cross-functional teams to streamline service delivery and improve overall customer experience.

• Utilize internal CRM systems to accurately document inquiries and resolutions in accordance with industry best practices.

• Participate in ongoing training sessions to stay updated on the latest trends and tools within the Customer Support Services sector.

• Contribute to team targets by maintaining high performance metrics and consistent quality scores.

• Native or fluent French (spoken and written).

• Valid EU passport (mandatory).

• Strong problem-solving skills with a background or interest in the Customer Support Services industry.

• Excellent interpersonal skills and a professional attitude toward client engagement.

• Ability to thrive in an on-site, fast-paced international office environment in Sofia.

• Commitment to excellence and a drive to succeed in one of the most sought-after French-speaking jobs in Europe.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus.
• €1,500 Signing Bonus (one-time).

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of historical richness and modern urban vibrancy. Bulgaria is known for its stunning mountain landscapes, pleasant climate, and a burgeoning international community that welcomes professionals from across the globe. By joining our team in Sofia, you will experience a high quality of life with affordable living costs that allow you to enjoy all that this beautiful country has to offer.

Beyond the professional benefits, relocating to Bulgaria is a rewarding life experience. From the Mediterranean-influenced cuisine to the thriving social scene in Sofia, you will find that Bulgaria is a fantastic place to grow your career and your personal network. We are here to ensure your transition to your French Speaking Solutions Consultant position in Bulgaria is effortless and exciting.