Sr. Manager, SMB Customer Success & Operations

GRAITEC GmbH; Cataluña; Presencial; EUR 85.000 - 110.000; Jornada completa

Descripción de la vacante

Graitec Group is seeking a Manager, SMB Customer Success & Operations to lead a high-volume CS and operations team. You will own renewal strategy, driving retention, adoption and customer value across Graitec's SMB base.

Ideal candidates have strong leadership in customer operations, experience with renewals, and a data-driven mindset to optimise processes and CRM usage. This role is based in Spain and requires a proactive, collaborative approach.

Formación

• Experience leading high-volume customer-facing or operational teams.
• Strong background in Customer Operations and Renewals.
• Knowledge of SaaS business models is advantageous.
• Ability to design KPI-driven processes and improve efficiency.

Responsabilidades

• Lead the SMB Customer Success & Operations team focusing on retention, renewal execution, adoption and customer value.
• Drive proactive renewal planning, quote readiness and timely follow-up.
• Identify renewal risks and ensure mitigation actions are executed.
• Drive team productivity, capacity utilisation and operational performance.
• Monitor CRM data integrity, pipeline hygiene and process compliance.
• Coach, develop and retain a high-performing team with clear KPIs.
• Ensure customers achieve value from Graitec solutions and drive onboarding and adoption.

Conocimientos

High-volume management

Customer Success

Renewals

SaaS

Descripción del empleo

Graitec Group is seeking a Manager, SMB Customer Success & Operations to lead a high-volume CS and operations team. You will own renewal strategy, driving retention, adoption and customer value across Graitec's SMB base.

Ideal candidates have strong leadership in customer operations, experience with renewals, and a data-driven mindset to optimise processes and CRM usage. This role is based in Spain and requires a proactive, collaborative approach.