German-Speaking Customer Success Manager — Growth & Impact

goFLUENT; Casares; Presencial; EUR 45.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Work from multiple offices

Fridays off (flexible)

Descripción de la vacante

goFLUENT is seeking a Customer Success Manager to expand our German market and ensure clients maximize the value of our digital learning solutions. You will be a trusted advisor, guiding onboarding and driving engagement across fast-paced environments.

Ideal candidates are fluent in German with strong English, possess excellent communication, and are highly organized with a growth mindset. The role offers a global context, multiple office options, and a dynamic team culture.

Formación

• Fluent or bilingual in German.
• Intermediate English proficiency.
• Passionate about customer success and relationship management.
• Exceptional communication and analytical skills.
• Highly organized and adaptable to varied projects.
• Proactive problem-solver with a growth mindset.
• Team player who values collaboration and knowledge-sharing.

Responsabilidades

• Be a trusted advisor: Build and maintain strong relationships with clients, understanding their evolving training needs.
• Lead seamless onboarding: Guide new clients as a goFLUENT product expert, ensuring a smooth and impactful start.
• Drive engagement and success: Analyze client data, conduct business reviews, and implement strategies to enhance satisfaction and ensure successful programmes.
• Unlock growth opportunities: Identify upsell possibilities and expand client partnerships.
• Champion continuous improvement: Gather feedback, optimize the learner experience, and contribute to the evolution of our digital learning solutions.
• Share expertise and insights: Provide clients with industry best practices, training optimization strategies, and thought leadership in digital learning.

Conocimientos

German fluency

English proficiency

Customer success

Communication skills

Organization

Problem solving

Team player

Descripción del empleo

goFLUENT is seeking a Customer Success Manager to expand our German market and ensure clients maximize the value of our digital learning solutions. You will be a trusted advisor, guiding onboarding and driving engagement across fast-paced environments.

Ideal candidates are fluent in German with strong English, possess excellent communication, and are highly organized with a growth mindset. The role offers a global context, multiple office options, and a dynamic team culture.