German-Speaking Customer Service Rep (Hybrid)

Kennametal Inc.; Barcelona; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working contract

Language courses

Health Care Insurance

Company Pension Plan

Job summary

Kennametal Inc. is seeking a Customer Service Representative with German at the Sant Cugat de Vallès service center near Barcelona.

You will be the frontline for customer interactions, handling orders, quotes, and billing while coordinating with sales and other departments to ensure smooth operations and outstanding service. Requirements include fluency in German and English, previous office/service center experience, and SAP knowledge.

Qualifications

• Fluent in German and English
• Previous experience in an office or service center role
• University or technical/vocational studies completed
• SAP experience preferred
• Excellent customer service focus and communication skills

Responsibilities

• Handle order entry, expedites, quoting, and returns for customers
• Resolve inquiries and manage billing issues with strong customer focus
• Enter orders in SAP and attach documents, send acknowledgments
• Maintain customer web portals, acknowledgments, invoices, ASNs, and labels
• Support sales and plant operations with stocking/consignment/KANBAN arrangements

Skills

German language

English language

Education

University or technical/vocational studies

Tools

SAP

Job description

Kennametal Inc. is seeking a Customer Service Representative with German at the Sant Cugat de Vallès service center near Barcelona.

You will be the frontline for customer interactions, handling orders, quotes, and billing while coordinating with sales and other departments to ensure smooth operations and outstanding service. Requirements include fluency in German and English, previous office/service center experience, and SAP knowledge.