German-Speaking SAP Customer Service Specialist (Hybrid)

Kennametal, Inc.; Barcelona; Hybrid; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Hybrid work

Bonus program

Language courses

Meal vouchers

Health insurance

Pension plan

Job summary

Kennometal, Inc. is seeking a Customer Service Representative with German for the Sant Cugat de Vallès service center near Barcelona. You will handle order entry, billing inquiries, quotes, returns, and expedited requests, collaborating with sales and other departments to ensure smooth operations.

The role requires fluency in German and English, SAP experience, and a background in an office or service center. Hybrid work and competitive benefits are offered to support international teams.

Qualifications

• Fluent in German and English.
• Previous experience in an office or service center role.
• University or technical/vocational studies.
• SAP experience preferred.

Responsibilities

• Provide new and existing customers with the best possible service in relation to billing inquiries, service requests, and directs customer to resolution of issue.
• Provide customer services relating to sales, promotions, and communications.
• Resolve customer inquiries and complaints fairly and effectively and provide timely responses via fax, phone, email, etc., maintaining metrics goals.
• Setup Customer Accounts (CRM and SAP) and coordinate with other segments for reporting needs.
• Enter orders in SAP, attach documents and send acknowledgments.
• Respond to customer requests via phone or email.
• Maintain customer web-based interfaces (order retrieval, acknowledgments, invoices, ASNs, labels).
• Maintain scheduling agreements and/or quantity contracts.
• Work with accounting to resolve receivable issues.
• Entry and track of customer complaints.
• Support Sales and/or Plant with stocking/consignment/KANBAN arrangements.

Skills

German

English

Office experience

Education

University or technical/vocational studies

Tools

SAP

Job description

Kennometal, Inc. is seeking a Customer Service Representative with German for the Sant Cugat de Vallès service center near Barcelona. You will handle order entry, billing inquiries, quotes, returns, and expedited requests, collaborating with sales and other departments to ensure smooth operations.

The role requires fluency in German and English, SAP experience, and a background in an office or service center. Hybrid work and competitive benefits are offered to support international teams.