Bilingual German/English Customer Service Rep – eCommerce

CPM CX Centre; Barcelona; Híbrido; EUR 19.301 - 23.590; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career Growth: Ongoing training and development

Well-being Support: Confidential counselling and resources

Health Benefits: Discounted health insurance

Skill Development: LinkedIn learning and certifications

Descripción de la vacante

A leading customer service provider in Barcelona is seeking a Customer Service Representative fluent in German and English. The role involves delivering exceptional customer support through various channels and building strong relationships with customers. Applicants should have a customer-centric focus, demonstrate professional demeanor, and be highly organized. This full-time position offers a competitive salary, performance bonuses, and opportunities for career growth in a hybrid work environment.

Formación

• Fluency in both German and English, both spoken and written.
• Service-oriented with a strong drive to achieve customer service targets.
• Highly organized with the ability to prioritize workload.

Responsabilidades

• Provide outstanding support via phone, chat, and email.
• Assist and guide customers with product and service information.
• Respond empathetically to customer needs and handle complaints.

Conocimientos

Fluency in German

Fluency in English

Customer-centric focus

Organized and efficient

Growth mindset

Team player

Descripción del empleo

A leading customer service provider in Barcelona is seeking a Customer Service Representative fluent in German and English. The role involves delivering exceptional customer support through various channels and building strong relationships with customers. Applicants should have a customer-centric focus, demonstrate professional demeanor, and be highly organized. This full-time position offers a competitive salary, performance bonuses, and opportunities for career growth in a hybrid work environment.