German-Speaking Customer Care Specialist | Remote Croatia

Grow-Talent.com; Barcelona; A distancia; EUR 13.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Life insurance

Fully remote work from Croatia

Indefinite contract

Competitive remuneration

Descripción de la vacante

Grow-Talent.com is seeking a German-speaking Customer Care Specialist to support customers remotely from Croatia. The role focuses on delivering high-quality service via phone, email, and live chat, addressing inquiries, and ensuring customer satisfaction.

Responsibilities include researching answers, navigating documentation, and escalating issues when needed. A strong command of German (C1) and teamwork are essential for success in this dynamic, fully remote position.

Formación

• Very good knowledge of German (C1 level)
• Excellent verbal and written German communication
• Strong communication and teamwork skills
• Basic knowledge of credit card terminology is a plus

Responsabilidades

• Deliver exceptional customer service via phone, email, and chat
• Provide accurate, timely responses and resolve inquiries
• Navigate documents and resources to assist customers
• Escalate unresolved issues to appropriate teams
• Document customer interactions per SOPs and KPIs
• Identify trends in issues and communicate findings
• Maintain professional service according to client guidelines
• Collaborate with colleagues to resolve customer problems

Conocimientos

German language

Communication

Teamwork

Computer skills

Herramientas

PC applications

Descripción del empleo

Grow-Talent.com is seeking a German-speaking Customer Care Specialist to support customers remotely from Croatia. The role focuses on delivering high-quality service via phone, email, and live chat, addressing inquiries, and ensuring customer satisfaction.

Responsibilities include researching answers, navigating documentation, and escalating issues when needed. A strong command of German (C1) and teamwork are essential for success in this dynamic, fully remote position.