German Speaking Customer Advisor (Full Time/Part Time)

Ignite; Madrid; Presencial; EUR 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Life insurance

Career growth

Diverse workplace

Descripción de la vacante

Ignite in Madrid is hiring German-speaking Customer Advisors for an on-site role supporting a major international fintech & banking initiative. You will handle account details, transfers, and online features across phone, email, and live chat, with shifts including mornings, afternoons, and nights.

This full-time position offers a 40-hour standard week with optional part-time hours, a KPI-driven bonus, private medical coverage, and clear career paths.

Formación

• Fluent German language required (C1/C2).
• Basic Spanish (B2 minimum) to navigate internal tools.
• Strong customer-first communication and problem-solving skills.
• Experience in banking/finance is a plus but not required.

Responsabilidades

• Provide expert assistance to German-speaking clients via phone, email, and live chat.
• Guide customers through account details, transfers, and online features.
• Maintain data protection and comply with banking guidelines.
• Coordinate with local teams using Spanish proficiency for internal tools.

Conocimientos

German fluency

Spanish (B2)

Customer support

Communication

Descripción del empleo

Location: Madrid, Spain (100% On-site)

Project: International Fintech & Banking

Language Requirements: Fluent German (C1/C2) & Spanish (B2 Minimum)

The Opportunity

Are you a proficient German speaker seeking to establish your career in the vibrant heart of the Spanish capital? We are hiring driven Customer Advisors to support our expanding financial initiative in Madrid. Offering both full-time positions and adaptable part-time hours, this role provides an excellent opportunity to join a global, energetic team in a major international metropolis.

In this position, you will act as the primary representative for a top-tier financial institution, guiding clients through financial management and digital platform navigation with high standards of professionalism and accuracy.

What You'll Do

• Expert Support: Deliver top-tier assistance to German-speaking clients across phone, email, and live chat channels regarding account details, transfers, and online features.
• Problem Solving: Recognize customer requirements and offer efficient, accurate solutions.
• Security & Compliance: Uphold rigorous data protection standards and follow financial guidelines to guarantee safe account operations.
• Language Integration: Apply your B2-level Spanish proficiency to navigate internal software and coordinate with local teams.

Training & Development

Our thorough onboarding program ensures you are fully prepared before managing live client interactions:

• Initial Duration: First 5 weeks
• Schedule: Starts from 09:00 to 15:00, then transitions to your designated permanent shift
• Content: In-depth coverage of banking systems, financial compliance, and service quality standards

Working Hours & Options

We offer full-time and adaptable part-time employment options to accommodate your lifestyle. Select your fixed working hours prior to your start date:

• Contract Types: Standard 40-hour full-time, alongside 30-hour and 35-hour part-time choices
• Morning Shift: 07:00-16:00
• Afternoon Shift: 14:00-24:00
• Night Shift: 22:00-07:00

Candidate Profile

• Language Skills: Fluent German (C1/C2) and at least conversational Spanish (B2 minimum).
• Communication: Outstanding spoken and written expression with a strong customer-first approach.
• Mindset: An optimistic, self-motivated attitude. Previous banking experience is advantageous, though not required.
• Residency: Local resident of Madrid or prepared to relocate, holding valid EU work authorization.

Compensation & Benefits

• Base Salary: €22,800 gross per year (adjusted accordingly for part-time schedules)
• Performance Bonus: KPI-driven rewards reaching up to €1,200 yearly
• Health & Wellness: Comprehensive private medical coverage and life insurance included
• Career Growth: Defined advancement tracks into Team Lead, Quality Analyst, or Corporate Trainer roles
• Work Culture: A lively, diverse workplace set in one of Europe's most energetic cities