German Customer Support Specialist – Banking Sector

CBTalents.org; Madrid; Presencial; EUR 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Permanent contract after 3 months

Multicultural environment

Night shifts

Annual bonus

Descripción de la vacante

CBTalents.org in Madrid is seeking a German Customer Support Specialist for the banking sector. You will handle inquiries via phone, chat, and email, delivering fast, accurate, customer-focused solutions in a global financial environment.

The role offers a 3-month temporary contract with a permanent position based on performance, a competitive base salary of €22,800 plus a €1,200 annual bonus, and a structured onboarding program as you grow in a multicultural team.

Formación

• Native German speakers mandatory.
• Spanish level B2 or higher.
• Experience in customer service or banking is a plus.

Responsabilidades

• Support customers via phone, email, and chat.
• Handle banking-related inquiries and front desk incidents.
• Deliver fast, accurate, and customer-oriented solutions.
• Maintain high service quality standards.
• Ensure efficient resolution of customer issues.
• Provide professional support to German-speaking clients.

Conocimientos

German language

Customer service

Multichannel support

Descripción del empleo

Madrid, Spain | International Banking Project | Career Growth Opportunity

Join the Teleservices company and become part of a high-performing international customer support team working for one of the most recognized names in the banking sector.

If you are a native German speaker with strong communication skills and a passion for helping customers through phone, chat, and email, this is your opportunity to build a stable long-term career in Madrid within a global financial environment.

Why This Opportunity Stands Out

• International banking project with strong brand exposure
• Permanent contract after only 3 months
• Competitive salary + annual bonus
• Paid training & structured onboarding program
• Multicultural and international working environment
• Multichannel support (phone, chat, email)
• Access to shift rotation including night shifts

Position Details

Role: German Customer Support Specialist – Banking Sector

Location: Madrid

Start Date: 16/09

Contract Structure

• 3-month temporary contract (initial phase)
• Permanent contract based on performance

Salary Package – Madrid

• €22,800 gross/year
  • €1,200 annual performance bonus

Your Responsibilities

• Support customers via phone, email, and chat
• Handle banking-related inquiries and front desk incidents
• Deliver fast, accurate, and customer-oriented solutions
• Maintain high service quality standards
• Ensure efficient resolution of customer issues
• Provide professional support to German-speaking clients

Training & Working Hours

Initial Training

First 5 weeks:

• 09:00 – 15:00 (initial schedule)
• Gradual increase up to 35h/week

From Week 6 onwards:

• Full-time: 39h/week

Available Shifts (Madrid Only)

• Morning: 07:00 – 16:00 (8‑hour shifts)

Candidate Profile

• Are native German speakers (mandatory)
• Have Spanish level B2 or higher
• Are confident in customer communication
• Can multitask in a fast-paced environment
• Have strong empathy and problem‑solving skills
• Have experience in customer service or banking (a plus, not required)

Recruitment Process

• Record a 2-minute video introduction in German
• 175-word handwritten German test
• Final review by German banking recruitment manager

Why Madrid?

• Fast-paced international career environment
• Strong expat community
• Excellent social and cultural life
• Career growth in financial services