German-Speaking CSM - Remote VIP Support

Jobgether; España; Remoto; EUR 40.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote work

Comprehensive medical insurance

Learning & development budget

Career progression

Descrizione del lavoro

Jobgether, on behalf of a partner, seeks a German-speaking Customer Success Manager to join an international VIP service team. You will build strong relationships with Bronze VIP users, deliver personalized support, and promote platform activities to drive loyalty and growth.

Based in Spain and fully remote, you will engage users, collect feedback, and work with theRetention team to identify opportunities to upgrade customers to higher VIP tiers. Strong communication skills are essential.

Competenze

• Fluent in German (written and spoken).
• Strong communication and interpersonal skills for calls and emails.
• Proven ability to build trust and manage customer relationships.
• Ability to handle objections and demonstrate product value.
• Empathy and resilience for challenging interactions.
• Willingness to learn new tools and processes.

Mansioni

• Provide high-quality, personalized customer support to Bronze VIP users.
• Engage with users to collect feedback and improve their experience.
• Identify opportunities to upgrade Bronze VIP users to higher tiers.
• Promote platform activities, campaigns, and events.
• Collaborate with internal teams to ensure consistent service quality.

Conoscenze

German language

Customer success

Communication

Relationship management

Time management

Strumenti

SoftSwiss

Descrizione del lavoro

Jobgether, on behalf of a partner, seeks a German-speaking Customer Success Manager to join an international VIP service team. You will build strong relationships with Bronze VIP users, deliver personalized support, and promote platform activities to drive loyalty and growth.

Based in Spain and fully remote, you will engage users, collect feedback, and work with theRetention team to identify opportunities to upgrade customers to higher VIP tiers. Strong communication skills are essential.