German-Speaking Banking Support Agent - On-site

Business Intelligence Sales Consultants; Madrid; Presencial; EUR 17.000 - 24.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Paid training

On-site in Madrid/Valencia

Language allowance

Descripción de la vacante

Join a customer service team supporting an established banking company, where you will help customers and non-customers with everyday banking enquiries, products, services, and telephone banking operations.

This is a customer-focused role with no sales focus; your main responsibility will be to provide clear, accurate and efficient assistance across phone, web and app channels, while working on-site in Madrid or Valencia. Training is provided on-site with 25 days of paid onboarding.

Formación

• Strong communication and active listening skills.
• Basic digital skills and confidence navigating websites and mobile applications.

Responsabilidades

• Handle incoming calls from banking customers and non-customers.
• Provide information about banking products, services and procedures.
• Resolve telephone banking enquiries and available operations.
• Assist users with navigation and enquiries related to the bank's website and mobile app.
• Understand the customer’s request, identify the solution and resolve it.

Conocimientos

Clear communication

Active listening

Digital literacy

Descripción del empleo

Join a customer service team supporting an established banking company, where you will help customers and non-customers with everyday banking enquiries, products, services, and telephone banking operations.

This is a customer-focused role with no sales focus; your main responsibility will be to provide clear, accurate and efficient assistance across phone, web and app channels, while working on-site in Madrid or Valencia. Training is provided on-site with 25 days of paid onboarding.