Catalan-Spanish Banking Support Specialist (On-site)

Business Intelligence Sales Consultants; Madrid; Presencial; EUR 18.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Permanent contract possibility

On-site Madrid or Valencia

Descripción de la vacante

Business Intelligence Sales Consultants in Madrid/Valencia is seeking a bilingual Catalan speaker with at least B2 Spanish to join a banking customer service team. The role focuses on assisting customers with banking products, website and mobile app navigation, and telephone operations.

You will handle calls, provide clear information, follow procedures, and support weekend shifts. The position offers paid training, a full-time 38.5-hour schedule, and potential progression from temporary to

Formación

• Fluent Catalan; native level preferred.
• Spanish at least B2.
• Previous customer service or call center experience is advantageous.
• Strong communication and active listening skills.
• Comfortable navigating websites and mobile apps.

Responsabilidades

• Handle incoming customer and non-customer calls.
• Provide clear information about banking products, services and procedures.
• Resolve telephone banking inquiries and operations per guidelines.
• Support customers with website and mobile app navigation.
• Identify customer needs and provide accurate solutions.
• Follow banking procedures and quality standards.

Conocimientos

Catalan

Spanish (B2)

Customer service

Communication

Digital literacy

Descripción del empleo

Business Intelligence Sales Consultants in Madrid/Valencia is seeking a bilingual Catalan speaker with at least B2 Spanish to join a banking customer service team. The role focuses on assisting customers with banking products, website and mobile app navigation, and telephone operations.

You will handle calls, provide clear information, follow procedures, and support weekend shifts. The position offers paid training, a full-time 38.5-hour schedule, and potential progression from temporary to