Catalan-Spanish Banking Support Agent (On-site)

Boeva Tech; Valencia; Presencial; EUR 19.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Full-time schedule

Language allowance

Sunday pay

Career progression

On-site Madrid/Valencia

Descripción de la vacante

Boeva Tech in Madrid or Valencia is seeking a Banking Customer Service team member for a full-time, on-site role. The position offers 38.5 hours per week under a temporary contract with potential for permanent employment.

You will handle calls from customers and non-customers, assist with banking products and website or mobile app navigation, and ensure procedures and quality standards are followed. Catalan fluency and Spanish at B2 level are required or advantageous.

Formación

• Catalan fluent or native level.
• Spanish at least B2.
• Previous customer service or call-center experience is an advantage.
• Strong communication and active listening skills.
• Comfortable working with websites, mobile apps and digital tools.
• Ability to follow procedures and handle customer enquiries accurately.
• Availability to work 38.5 hours/week on-site in Madrid or Valencia.

Responsabilidades

• Handle incoming customer and non-customer calls.
• Provide clear information about banking products, services and procedures.
• Resolve telephone banking enquiries and operations according to established guidelines.
• Support customers with website and mobile app navigation.
• Identify customer needs and provide accurate solutions.
• Follow established banking procedures and quality standards.

Conocimientos

Catalan fluency

Spanish B2

Customer service experience

Communication skills

Active listening

Digital tools

Problem solving

Herramientas

CRM software

Descripción del empleo

Boeva Tech in Madrid or Valencia is seeking a Banking Customer Service team member for a full-time, on-site role. The position offers 38.5 hours per week under a temporary contract with potential for permanent employment.

You will handle calls from customers and non-customers, assist with banking products and website or mobile app navigation, and ensure procedures and quality standards are followed. Catalan fluency and Spanish at B2 level are required or advantageous.