Teleoperator – Banking Customer Service with German

Boeva Tech; Madrid; Presencial; EUR 15.000 - 19.000; Jornada completa

Descripción de la vacante

Boeva Tech in Spain seeks a customer service agent to support a banking client across phone, web and app channels. You will handle inquiries in German and English, provide accurate information, and follow procedures while maintaining high service standards.

This on-site role in Madrid or Valencia offers 38.5 hours weekly under a temporary contract that can lead to permanent employment based on performance. Paid training of 25 days is provided on-site prior to start.

Formación

• Proficient in German or English language.
• Strong communication and active listening skills.
• Customer-oriented approach and adherence to procedures.
• Basic digital skills and comfortable navigating websites/apps.

Responsabilidades

• Handle incoming calls from banking customers and non-customers.
• Provide information about banking products, services and procedures.
• Resolve telephone banking inquiries and operations per procedures.
• Assist users with navigation of the bank's website and mobile app.
• Understand requests, identify solutions, and resolve efficiently.
• Follow banking procedures and service guidelines with high customer care.

Conocimientos

German

English

Communication skills

Active listening

Customer service

Digital literacy

Descripción del empleo

Location: Madrid or Valencia
Work model: On-site

Contract: Temporary, with potential for permanent employment

Schedule: 38.5 hours per week

Languages: German & English

About the role

Join a customer service team supporting an established banking company, where you will help customers and non-customers with everyday banking enquiries, products, services, and telephone banking operations.

This is a customer-focused role with no sales focus mentioned: your main responsibility will be to provide clear, accurate and efficient assistance across phone, web and app channels.

What you'll do

• Handle incoming calls from banking customers and non-customers.
• Provide information about banking products, services and procedures.
• Resolve telephone banking enquiries and eligible banking operations according to established procedures.
• Assist users with navigation and enquiries related to the bank's website and mobile app.
• Understand the customer's request, identify the appropriate solution and resolve it efficiently.
• Follow banking procedures and service guidelines while maintaining a high standard of customer care.

Working hours

Choose from several schedule options depending on your availability:

Morning shift: 08:00–16:00, Monday–Sunday

Afternoon shift: 15:00–22:00, Monday–Sunday

Late shift: From 20:00

Night shift: From 22:00

Weekend work is organised with days off during the week.

Salary & benefits

Salary follows the Spanish Contact Center collective agreement, with an additional language allowance:

Weekly hours:38.5 h/week

Gross annual base salary:€16,919.84

Language allowance:€129.27 gross/month

Additional payment: €1.92 gross/hour for Sundays worked.

Paid training

You will receive 25 days of paid training before starting the role.

• 09:00–15:00
• On-site in Madrid or Valencia
• Training is designed to prepare you for the banking service, procedures and customer interactions.

What we're looking for

You should be comfortable communicating with customers by phone and working with digital tools.

Required:

• Good command of at least one of the following languages: German & English
• Strong communication and active listening skills.
• Customer-oriented approach.
• Ability to follow established procedures accurately.
• Basic digital skills and confidence navigating websites and mobile applications.
• Availability to work on-site in Rivas-Vaciamadrid.
• Flexibility to work Monday–Sunday according to the assigned shift.

Why consider this opportunity?

Paid training before you start
Experience within the banking sector
Use your language skills professionally every day
Multiple shift and weekly-hours options
Opportunity to move from a temporary to a permanent contract based on performance and business needs
Build experience with telephone banking, web and mobile-app support