German Customer Service Specialist

Foundever; Madrid; Hybrid; EUR 19,000 - 25,000; Full time

Benefits offered by this job

Permanent contract

On-site training in Madrid

Hybrid work after training

Career development

Job summary

Foundever in Madrid is hiring German-speaking Customer Service Specialists to join its international financial services team. You will provide support in German and English by phone and email, handling inquiries and ensuring a professional service.

The role is permanent and full-time with a salary of €22,000 gross per year. After training, a hybrid work model is available and you’ll be part of an international, multicultural environment with clear career development opportunities.

Qualifications

• Native or bilingual German proficiency.
• Advanced English level, preferably C1.
• Strong communication skills and a customer-focused approach.
• Interest in developing a career in the financial services sector.
• Based in Madrid or willing to relocate to Spain.

Responsibilities

• Provide customer support in German and English by phone and email.
• Handle enquiries related to financial services.
• Resolve customer requests efficiently and professionally.
• Deliver a positive, reliable and high-quality customer experience.

Skills

German language

English proficiency

Customer service

Communication skills

Job description

Financial Services | Madrid

Are you a German speaker looking to develop your career in an international environment? Foundever is hiring German-speaking Customer Service Specialists to join a dynamic team supporting a leading global financial institution.

Your responsibilities

• Provide customer support in German and English by phone and email.
• Handle enquiries related to financial services.
• Resolve customer requests efficiently and professionally.
• Deliver a positive, reliable and high-quality customer experience.

What we are looking for

• Native or bilingual German proficiency.
• Advanced English level, preferably C1.
• Strong communication skills and a customer-focused approach.
• Interest in developing a career in the financial services sector.
• Based in Madrid or willing to relocate to Spain.

What we offer

• Permanent, full-time contract.
• Salary of €22,000 gross per year.
• Monday-to-Friday schedule.
• Paid training from the first day.
• On-site training in Madrid.
• Hybrid work model available after training.
• International and multicultural working environment.
• Career development opportunities within Foundever.

If you speak German and English and are looking for an opportunity to grow in an international financial services environment, we would like to hear from you.

Foundever is committed to equality, diversity and inclusion. We maintain a zero-tolerance policy towards harassment and discrimination and promote blind CV screening.

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