Gerente de Cuenta Senior

Placements24; León; On-site; EUR 43,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement savings plan

Professional development

Job summary

Placements24 in León, Guanajuato, seeks a Senior Account Manager to lead strategic client relationships and drive revenue growth. You will be the primary contact for key accounts and develop plan-driven approaches to maximize value.

Ideal candidates hold a Bachelor's in Business Administration or Marketing, 5+ years in account management, strong CRM/Salesforce skills, and fluency in Spanish (English a plus). This is an on-site role focused on client success.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or related field.
• Minimum of 5 years in account management or similar sales roles.
• Proven track record of growing key client accounts.
• Excellent communication, negotiation, and interpersonal skills.
• CRM proficiency, especially Salesforce.
• On-site work in León, Guanajuato; Spanish fluency required; English a plus.

Responsibilities

• Manage portfolio of key client accounts and relationships.
• Develop and implement strategic account plans to drive growth and revenue.
• Primary contact for clients; address needs and resolve issues.
• Identify upsell and cross-sell opportunities.
• Conduct regular business reviews with clients to assess satisfaction.
• Collaborate with internal teams to ensure seamless client experience.
• Track account performance and report to management.
• Stay informed about industry trends and client developments.
• Negotiate contract renewals and new service agreements.
• Contribute to client retention strategies.

Skills

Account management

Client relationship

Negotiation

Communication

Strategic thinking

Education

Bachelor's in Business Administration or Marketing

Tools

Salesforce

MS Office

Job description

About the Role

Our client, a distinguished company in the commercial sector, is seeking a highly experienced and client-focused Senior Account Manager to join their team in León, Guanajuato. This critical role involves managing and growing relationships with key accounts, ensuring client satisfaction, and driving revenue growth through strategic account management. The ideal candidate will possess exceptional interpersonal skills, a deep understanding of client needs, and a proven track record of success in account management within a commercial context. You will be the primary point of contact for your assigned accounts, acting as a trusted advisor and ensuring our client's solutions effectively meet their business objectives. This is a fantastic opportunity to advance your career in account management within the vibrant León market.

Key Responsibilities

• Manage a portfolio of key client accounts, fostering strong, long-term relationships.
• Develop and implement strategic account plans to drive account growth and revenue.
• Act as the primary point of contact for clients, addressing their needs and resolving issues promptly.
• Identify opportunities for upselling and cross-selling our client's products and services.
• Conduct regular business reviews with clients to assess satisfaction and identify future needs.
• Collaborate with internal teams (sales, support, product) to ensure seamless client experience.
• Track account performance and provide regular reports to management.
• Stay informed about industry trends and client business developments.
• Negotiate contract renewals and new service agreements.
• Contribute to client retention strategies and initiatives.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in account management, client relationship management, or a similar sales role.
• Proven track record of successfully managing and growing key client accounts.
• Excellent communication, negotiation, and interpersonal skills.
• Strong understanding of customer relationship management (CRM) principles.
• Proficiency in CRM software (e.g., "Salesforce") and MS Office Suite.
• Ability to think strategically and identify client needs proactively.
• Self-motivated, organized, and adept at managing multiple priorities.
• Must be able to work on-site in León, Guanajuato.
• Fluency in Spanish; English proficiency is a plus.

Benefits

We offer a competitive salary, performance-based bonuses, and comprehensive benefits including health insurance, life insurance, and a retirement savings plan. Employees benefit from professional development programs and opportunities for career advancement within the company. Join a collaborative and supportive team environment where your skills and dedication are valued.