Customer Success Specialist en León

Placements24; León; On-site; EUR 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Career development

Collaborative office

Paid time off

Bonuses

Cutting-edge tools

Job summary

Placements24 is seeking a Customer Success Specialist to join our León, Guanajuato team on-site. You will build strong client relationships, guide onboarding, and help customers achieve value with our products.

You will monitor health, provide strategic advice, conduct reviews, and collaborate with sales and product teams to drive retention and upsell opportunities. The role emphasizes client advocacy, excellent communication in Spanish, and a proactive approach.

Qualifications

• Experience in customer success, account management, or related client-facing role.
• Excellent interpersonal and Spanish communication skills.
• Strong CRM knowledge.
• Ability to analyze data and translate insights into actions.
• Experience with Salesforce or HubSpot.
• Bachelor's degree in Business, Marketing, or related field.
• Highly organized with strong project management.

Responsibilities

• Manage a portfolio of clients, ensuring their success and satisfaction.
• Onboard new clients and guide setup and initial usage.
• Proactively engage with clients to understand goals and challenges.
• Provide strategic advice to maximize client value.
• Monitor client health and identify risks or opportunities.
• Serve as main contact and address inquiries, escalate when needed.
• Conduct regular business reviews to demonstrate value and upsell opportunities.
• Gather customer feedback and communicate to product and sales teams.

Skills

Customer success

Spanish language

Data analysis

Project management

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce

HubSpot

Job description

About the Role

Our client, a leader in its industry, is seeking a driven Customer Success Specialist to join their vibrant team in León, Guanajuato. This role is fundamental to ensuring our clients achieve their desired outcomes while using our products and services. You will be instrumental in building strong, long-term relationships, fostering customer loyalty, and driving retention. The ideal candidate is passionate about customer advocacy, possesses excellent communication skills, and thrives in a client-facing environment. This is an on-site position, offering a dynamic office setting where collaboration and team synergy are paramount. If you are dedicated to making a tangible impact on customer satisfaction and growth, this is an excellent opportunity to advance your career. We are committed to providing a stimulating work environment where your contributions are recognized and valued, contributing directly to the success of both our customers and our company. Your proactive approach and deep understanding of client needs will be key to your success in this role.

Key Responsibilities

• Manage a portfolio of clients, ensuring their success and satisfaction.
• Onboard new clients, guiding them through setup and initial usage.
• Proactively engage with clients to understand their goals and challenges.
• Provide strategic advice and best practices to maximize client value.
• Monitor client health and identify potential risks or opportunities.
• Serve as the main point of contact for clients, addressing inquiries and escalating issues when necessary.
• Conduct regular business reviews with clients to demonstrate value and identify upsell opportunities.
• Gather customer feedback and communicate it to internal product and sales teams.

Requirements

• Proven experience in customer success, account management, or a related client-facing role.
• Excellent interpersonal and communication skills in Spanish.
• Strong understanding of customer relationship management principles.
• Ability to analyze data and translate insights into actionable strategies.
• Experience with CRM software (e.g., Salesforce, HubSpot).
• Bachelor's degree in Business, Marketing, or a related field.
• Highly organized with excellent project management skills.
• Resides in or near León, Guanajuato, and willing to work on-site.

Benefits

• An attractive annual salary of ** **.
• Comprehensive medical, dental, and life insurance.
• Opportunities for professional development and career growth within the company.
• A dynamic and collaborative office environment in León, Guanajuato.
• Paid time off and company holidays.
• Performance-based bonuses.
• Access to cutting-edge tools and technologies.