Apple Expert: Elite Customer Experience & Mentorship

Apple, Inc.; Zaragoza; On-site; EUR 26,000 - 34,000; Full time

Job summary

Apple Retail in Zaragoza is seeking an Expert who excels at selling products, delivering an exceptional customer experience, and mentoring others. You will demonstrate deep product knowledge across the Apple ecosystem and guide customers on ownership options.

You will stay up to date on Apple products and services, support peers, maintain accuracy, and contribute to an inclusive store environment while handling multiple customers in a fast-paced setting.

Qualifications

• Retail or sales experience required.
• Proficient in local language (written and spoken).

Responsibilities

• Demonstrate and sustain top-performing sales and service to Apple customers by understanding needs, identifying ownership opportunities, presenting products and services, and educating customers on how to buy.
• Stay up to date on Apple products, services, purchase options and sales processes.
• Support peers by sharing knowledge and assisting in ownership opportunities.
• Maintain accuracy and follow guidance.
• Provide customer service across store areas as needed.
• Contribute to an inclusive environment by respecting differences and learning from others.
• Demonstrate Apple's values of inclusion and diversity in daily activities.

Skills

Apple product knowledge

Top sales experience

Customer-centered communication

Problem solving

Multi-tasking

Team knowledge sharing

Job description

Apple Retail in Zaragoza is seeking an Expert who excels at selling products, delivering an exceptional customer experience, and mentoring others. You will demonstrate deep product knowledge across the Apple ecosystem and guide customers on ownership options.

You will stay up to date on Apple products and services, support peers, maintain accuracy, and contribute to an inclusive store environment while handling multiple customers in a fast-paced setting.