FULLREMOTE - PROJECT MANAGER (Telephony & Contact Center)

Capitole; España; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Professional development grant

Feedback sessions

Private health insurance

Payflow benefits

Wellhub subscription

Capitole Club discounts

Job summary

Capitole is growing fast and we’re looking for a Project Manager (Telephony & Contact Center) with 4+ years of experience to join our international team in Spain. You will plan, lead and coordinate multi-country deployments, ensuring scope, budget and timelines are met.

You’ll manage vendors, align stakeholders, and deliver go-live activities with a focus on security, data protection and high-quality delivery. Strong English is essential, and PMP/PRINCE2 is a plus.

Qualifications

• 4+ years of experience managing IT or technology projects, ideally in telephony or contact center.
• Proven track record delivering rollouts or migrations across multiple countries.
• Basic understanding of contact center or cloud communication services.
• Experience working with vendors and contracts.
• Strong communication skills in English.

Responsibilities

• Plan and lead projects from kickoff to handover, ensuring they stay within scope, budget and timeline.
• Create and maintain clear project plans with milestones, owners, risks and dependencies.
• Coordinate IT teams, business owners, vendors and local teams to align stakeholders.
• Provide concise updates to sponsors and steering committees with a focus on decisions.
• Manage vendors and partners, overseeing scope, delivery quality, deadlines and escalations.
• Prepare and coordinate go-live activities, including testing, business acceptance and post-go-live support.
• Ensure compliance, security and data protection requirements are documented.
• Capture lessons learned and help develop repeatable rollout approaches.

Skills

Project management

Stakeholder management

English communication

Vendor management

Job description

Capitole is growing fast, and we want you to be part of the journey! We’re looking for a PROJECT MANAGER (Telephony & Contact Center) with 4 years of experience to join our amazing team.

Responsibilities

• Plan and lead projects from kickoff to handover, ensuring they stay within scope, budget and timeline.
• Create and maintain clear project plans, including milestones, owners, risks and dependencies.
• Coordinate IT teams, business owners, vendors and local teams, keeping all stakeholders aligned.
• Provide concise, regular updates to sponsors and steering committees, with a clear focus on decisions.
• Manage vendors and partners, overseeing scope, delivery quality, deadlines and escalations.
• Prepare and coordinate go-live activities, including testing, business acceptance, cutover planning and post-go-live support.
• Ensure compliance, security and data protection requirements are considered and documented.
• Capture lessons learned and help develop a repeatable approach for future rollouts.

Requirements

• At least 4 years of experience managing IT or technology projects, ideally in telephony, contact center or customer communication.
• A proven track record of delivering rollouts or migrations involving multiple stakeholders across different countries.
• A basic understanding of contact center or cloud communication services; deep technical expertise is not required.
• Experience working with vendors and contracts.
• Strong communication skills in English.

What we’re looking for in you

• A structured, pragmatic and hands‑on approach to work.
• The ability to work comfortably in an international, matrix environment.
• Strong stakeholder management and coordination skills.
• Additional languages and a project management qualification, such as PMP or PRINCE2, are a plus.

Why you’ll love working with us

At Capitole, we believe our people are our greatest strength. That's why we offer:

• €1,200/year for your professional development (trainings, events, certifications…)
• Monthly feedback sessions with your team to keep learning and growing
• Private health insurance fully covered by Capitole
• Payflow benefits (meal, transport, childcare vouchers)
• Wellhub subscription
• Discounts with top brands through Capitole Club

Life at Capitole

• Team buildings every two months (our summer party and Christmas dinner are legendary!)
• Football, padel, and basketball teams sponsored by Capitole
• Tech communities where sharing knowledge is part of our DNA
• And above all… an AMAZING TEAM that you’ll love being a part of!

Requisitos

Team that works entirely in English, with international teams and projects

Information Security Policies

• Will have access to confidential information related to Capitole and the project they are working on.
• Must comply with the security and internal policies of both the company and the client.
• Must sign an NDA (Non-Disclosure Agreement).

Want to learn more about us? capitole-consulting.com