FULLREMOTE - PROJECT MANAGER (Telephony & Contact Center)

Capitole Consulting; Barcelona; Remote; EUR 50,000 - 64,000; Full time

Benefits offered by this job

Professional development

Private health insurance

Meal vouchers

Transport vouchers

Childcare vouchers

Wellhub subscription

Capitole Club discounts

Team events

Job summary

Capitole Consulting is seeking a Project Manager (Telephony & Contact Center) with 4 years of experience to drive IT projects from kickoff to handover. You will coordinate IT teams, vendors and stakeholders across multiple countries, ensuring scope, budget and timelines are met, while maintaining compliance and data protection standards.

The role emphasizes strong English communication, structured project management, and the ability to navigate an international, matrix organization.

Qualifications

• At least 4 years of IT/project management experience, preferably in telephony or contact center.
• Experience delivering rollouts or migrations across multiple countries.
• Strong English communication; ability to work in international/matrix environments.

Responsibilities

• Plan and lead projects from kickoff to handover within scope, budget, and timeline.
• Create and maintain project plans with milestones, owners, risks and dependencies.
• Coordinate IT teams, vendors and business owners across countries.
• Provide concise updates to sponsors and steering committees.
• Coordinate go-live activities, testing, and post-go-live support.
• Ensure compliance, security and data protection considerations.
• Capture lessons learned for repeatable rollout approaches.

Skills

Stakeholder management

English proficiency

Structured & pragmatic

International environment

Job description

Capitole is growing fast, and we want you to be part of the journey!

We’re looking for a PROJECT MANAGER (Telephony & Contact Center) with 4 years of experience to join our amazing team.

Responsibilities:

• Plan and lead projects from kickoff to handover, ensuring they stay within scope, budget and timeline.
• Create and maintain clear project plans, including milestones, owners, risks and dependencies.
• Coordinate IT teams, business owners, vendors and local teams, keeping all stakeholders aligned.
• Provide concise, regular updates to sponsors and steering committees, with a clear focus on decisions.
• Manage vendors and partners, overseeing scope, delivery quality, deadlines and escalations.
• Prepare and coordinate go-live activities, including testing, business acceptance, cutover planning and post-go-live support.
• Ensure compliance, security and data protection requirements are considered and documented.
• Capture lessons learned and help develop a repeatable approach for future rollouts.

Requirements:

• At least 4 years of experience managing IT or technology projects, ideally in telephony, contact center or customer communication.
• A proven track record of delivering rollouts or migrations involving multiple stakeholders across different countries.
• A basic understanding of contact center or cloud communication services; deep technical expertise is not required.
• Experience working with vendors and contracts.
• Strong communication skills in English.

What we’re looking for in you:

• A structured, pragmatic and hands-on approach to work.
• The ability to work comfortably in an international, matrix environment.
• Strong stakeholder management and coordination skills.
• Additional languages and a project management qualification, such as PMP or PRINCE2, are a plus.

Why you'll love working with us

At Capitole, we believe our people are our greatest strength. That's why we offer:

• €1,200/year for your professional development (trainings, events, certifications…)
• Monthly feedback sessions with your team to keep learning and growing
• Private health insurance fully covered by Capitole
• Payflow benefits (meal, transport, childcare vouchers)
• Wellhub subscription
• Discounts with top brands through Capitole Club

Life at Capitole

• Team buildings every two months (our summer party and Christmas dinner are legendary!)
• Football, padel, and basketball teams sponsored by Capitole
• Tech communities where sharing knowledge is part of our DNA
• An AMAZING TEAM that you’ll love being a part of!

Want to learn more about us? capitole-consulting.com

See what our teams are saying about us: Glassdoor Reviews

The employee will adhere to information security policies:

• Will have access to confidential information related to Capitole and the project they are working on.
• Must comply with the security and internal policies of both the company and the client.
• Must sign an NDA (Non-Disclosure Agreement).