Sales Coordinator

Mandarin Oriental; España; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

MOstay benefits

Wellbeing programmes

Learning & Development

Descripción de la vacante

Mandarin Oriental Punta Negra Mallorca is seeking a Sales Coordinator to join the Sales & Marketing team. You will manage bedroom bookings, coordinate interdepartmental tasks, and focus on guest satisfaction to drive repeat stays.

You will support the Sales Team with administrative duties, maintain strong client relationships, and work closely with Reservations, F&B, and Front Office to ensure seamless operations. The role emphasizes upselling and knowledge of PMS systems.

Formación

• Bachelor’s degree in hospitality management or related field.
• One-year experience in sales coordination or hotel operations.
• Experience with group bookings, reservations, and managing client relationships.
• Certification or training in Sales & Marketing or Hotel Management is valued.

Responsabilidades

• Receive handovers from Sales Department and coordinate group programs with hotel departments.
• Coordinate booking requirements and upsell additional services to maximize service levels.
• Ensure all necessary information is obtained prior to guest arrival.
• Enter rooming lists and monitor group reservations made via online booking codes.
• Work closely with Reservations for direct call-in bookings and liaise with F&B and Reservations for smooth coordination.
• Prepare VIP Booking arrivals and Group resumes and share with departments at least one week prior.
• Review group arrival and accommodation details with Front Office and operations 72 hours before arrival.
• Attend BEO meetings and present confirmed groups and revised BEOs.
• Maintain an up-to-date filing system for booking enquiries and release space when needed.
• Handle site inspections, fam-trips, and client meetings with the Sales Team.
• Quote and convert group and individual bookings as needed.
• Maintain knowledge of hotel rates, room types, and competition; maximize upselling opportunities.

Conocimientos

Customer service

Sales coordination

Interdepartmental coordination

Upselling

Hospitality knowledge

Educación

Bachelor’s degree in hospitality management

Sales/Marketing or Hotel Management certification

Herramientas

PMS (Opera/Fidelio)

CRM tools

MS Office

Booking platforms

Reservation systems

Delphi/Cvent

Descripción del empleo

Mandarin Oriental Punta Negra, Mallorca is looking for a Sales Coordinator to join our Sales & Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Sales Coordinator, you will be responsible for managing bedroom bookings, ensuring smooth interdepartmental coordination, and focusing on guest satisfaction to drive repeat stays. You will adhere to sales policies, maximize revenue, follow billing procedures, and foster strong client relationships while assisting the Sales Team with administrative tasks to support sales operations.

As Sales Coordinator, you will be responsible for the following duties

• To receive handover from Sales Department once booking is confirmed to coordinate group program with relevant hotel departments.
• To coordinate booking requirements while in-house and upsell additional services to ensure MOHG service levels.
• To ensure all necessary information is obtained prior to guest arrival.
• To enter rooming lists and monitor group reservations made via online booking codes.
• To work closely with Reservations for direct call-in bookings.
• To book outside sources requested by clients, within reason.
• To liaise with F&B and Reservations to ensure smooth coordination.
• To prepare VIP Booking arrival and Group Resume, forwarding to departments at least one week prior.
• To review group arrival and accommodation details with Front Office and operations 72 hours before arrival.
• To meet and assist clients, travel agencies, and other partners.
• To attend BEO meetings, presenting confirmed groups and revised BEOs.
• To maintain an up-to-date filing system for booking enquiries and release space when needed.
• To handle site inspections, fam-trips, and client meetings with the Sales Team.
• To help quote and convert group and individual bookings as needed.
• To maintain knowledge of hotel rates, room types, and competition.
• To maximize upselling opportunities for room rates and additional services.

As Sales Coordinator, we expect from you

Experience and education

• Bachelor’s degree in hospitality management, business administration, or a related field.
• Certification or training in Sales & Marketing or Hotel Management is highly valued.
• One-year previous experience in a sales coordination or hotel operations role, preferably in the hospitality industry.
• Experience with group bookings, reservations, and managing client relationships is highly valued.

Technical Skills

• Familiarity with hotel property management systems (PMS) and booking platforms.
• Experience in coordinating with multiple departments such as F&B, Reservations, and Front Office.
• Proficiency in Hotel Property Management Systems (PMS) like Opera, Fidelio, or similar software.
• Strong knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Familiarity with online booking platforms and reservation systems.
• Experience with Customer Relationship Management (CRM) tools for managing client interactions.
• Ability to create and manage reports, spreadsheets, and presentations.
• Basic understanding of revenue management systems and sales reporting tools.
• Ability to use event management software for group booking coordination (e.g., Delphi, Cvent).
• Strong background in customer service, sales, and administration support.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

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