Sales Coordinator

Mandarin Oriental Hotel Group Limited; Son Caliu; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning & Development

MOstay

Health & Colleague Wellness

Descripción de la vacante

Mandarin Oriental Punta Negra in Mallorca is seeking a Sales Coordinator to join our Sales & Marketing team. You will manage bedroom bookings, coordinate interdepartmental activities, and focus on guest satisfaction to drive repeat stays, while supporting the Sales Team with administrative tasks.

Ideal candidates have a hospitality background, with experience in group bookings, CRM tools, and proficiency in PMS systems like Opera or Fidelio.

Formación

• Bachelor's in hospitality management, business administration, or related field.
• Certification or training in Sales & Marketing or Hotel Management is highly valued.
• One-year previous experience in a sales coordination or hotel operations role is preferred.
• Experience with group bookings, reservations and managing client relationships is valued.

Responsabilidades

• Receive handover from Sales Department after booking is confirmed to coordinate group programs.
• Coordinate booking requirements, upsell services, ensure pre-arrival information is complete.
• Enter rooming lists, monitor group reservations, work with Reservations and F&B.
• Prepare VIP arrivals and Group resumes, review details 72 hours before arrival.
• Attend BEO meetings and maintain an up-to-date filing system for inquiries.
• Assist with site inspections, fam-trips, and client meetings with the Sales Team.
• Quote and convert group and individual bookings; stay informed on hotel rates and offerings.

Conocimientos

Customer service

Sales coordination

Administration support

Group bookings experience

CRM tools

MS Office suite

PMS familiarity

Interdepartmental coordination

Educación

Bachelor's in hospitality management

Business administration

Sales/Marketing or Hotel Management training

Herramientas

Opera

Fidelio

CRM tools

Delphi

Cvent

Reservation platforms

Descripción del empleo

Mandarin Oriental Punta Negra, Mallorcaislooking for aSales Coordinatorto join ourSales & Marketingteam.

Are you a master of craft?Do you thrive in a team that succeeds together,demonstratingintegrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residenceslocatedin prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilstrepresentingthe verycutting-edgeof luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental PuntaNegra pulses with the vibrant spirit ofMallorca.Here,subtleand emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly.Celebrate the essence ofMallorcathrough bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca,astheSalesCoordinator, you willbe responsible formanagingbedroom bookings, ensuringsmooth interdepartmental coordination, and focusingon guest satisfaction to drive repeat stays. Youwilladhere to sales policies, maximize revenue, follow billing procedures, and foster strong client relationships whileassistingthe Sales Team with administrative tasks to support sales operations.

As Sales Coordinator, you will be responsible for the following duties:

• To receivehandoverfromSalesDepartment once booking is confirmed to coordinategroupprogram with relevant hotel departments.
• To coordinate booking requirements while in-house and upselladditionalservices to ensure MOHG service levels.
• To ensure all necessary information is obtained prior to guest arrival.
• To enter rooming lists and monitor group reservations made via online booking codes.
• To work closely with Reservations for direct call-in bookings.
• To book outside sources requested by clients, within reason.
• To liaise with F&B and Reservations to ensure smooth coordination.
• To prepare VIP Booking arrival and Group Resume,forwardingto departments at least one week prior.
• To reviewgroup arrival and accommodation details with Front Office and operations72 hoursbefore arrival.
• To meet andassistclients, travel agencies, and other partners.
• To attendBEO meetings,presentingconfirmed groups and revised BEOs.
• To maintain an up-to-date filing system for booking enquiries and releasespace when needed.
• To handle site inspections,fam-trips, and client meetings with the Sales Team.
• To help quote and convert group and individual bookings as needed.
• To maintain knowledge of hotel rates, room types, and competition.
• To maximize upselling opportunities for room rates andadditionalservices.

As Sales Coordinator, we expect from you:

Experience and education

• Bachelor’s degree in hospitality management,businessadministration, ora relatedfield.
• Certification or training in Sales & Marketing or Hotel Managementis highly valued.
• One-yearpreviousexperience in a sales coordination or hotel operations role, preferably in the hospitality industry.
• Experience with group bookings, reservations, and managing client relationshipsis highly valued.

Technical Skills

• Familiarity with hotel property management systems (PMS) and booking platforms.
• Experience in coordinating with multiple departments such as F&B, Reservations, and Front Office.
• Proficiencyin Hotel Property Management Systems (PMS) like Opera, Fidelio, or similar software.
• Strong knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Familiarity with online booking platforms and reservation systems.
• Experience with Customer Relationship Management (CRM) tools for managing client interactions.
• Ability to create and manage reports, spreadsheets, and presentations.
• Basic understanding of revenue management systems and sales reporting tools.
• Ability to use event management software for group booking coordination (e.g., Delphi, Cvent).
• Strong background in customer service, sales, and administration support.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleaguesdo,it’simportant to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. TheMOstayprogramme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

We’reFans. Are you?