Front Office Concierge & Guest Experience

IHG Hotels & Resorts; Barcelona; On-site; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Discounted room rates

Training programmes

Meals on duty

Uniform and laundry service

Private health insurance discount

Job summary

IHG Hotels & Resorts is seeking a Front Office Agent to deliver warm, efficient service and seamless guest experiences in a busy hotel environment. You will welcome guests, manage bookings, handle payments, and assist with local insights while maintaining brand standards.

You will report to the Front Office Supervisor and play a key role in guest satisfaction, loyalty program interactions, and daily operations.

Qualifications

• Bachelor’s degree in hospitality or related field.
• 2+ years’ experience in the Front Office department.
• Fluent in local language and English.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Assist Front Office Supervisors in required tasks.
• Acknowledge loyalty program members and returning guests.
• Take and manage guest bookings and upsell opportunities.
• Handle cash and credit transactions.
• Check guests in and out, collect IDs, issue keys, and manage safety deposits.
• Record guest preferences and respond to requests and concerns.
• Be a trusted contact for guests and escalate to management when needed.
• Follow safety procedures and wear protective gear as required.
• Maintain professional appearance as a brand ambassador.
• Stay aware of events and activities on the day’s schedule.

Skills

Proactive

Teamwork

Customer service

Communication

Education

Bachelor's degree in hospitality

Tools

Opera PMS

Job description

IHG Hotels & Resorts is seeking a Front Office Agent to deliver warm, efficient service and seamless guest experiences in a busy hotel environment. You will welcome guests, manage bookings, handle payments, and assist with local insights while maintaining brand standards.

You will report to the Front Office Supervisor and play a key role in guest satisfaction, loyalty program interactions, and daily operations.