Front Office Agent - Kimpton Vividora Barcelona

InterContinental Hotels Group; Barcelona; Presencial; EUR 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted rates

Training programmes

Uniform & laundry

Meals on duty

Health insurance discount

Kimpton Benefits

Fun work environment

Descripción de la vacante

InterContinental Hotels Group is seeking a Front Office Agent in Barcelona to welcome guests, manage bookings, process payments, and support the Front Office team with a warm, efficient service. You will check guests in/out, handle requests, and act as a brand ambassador for IHG.

With a hospitality background and fluent English plus local language, you’ll contribute to memorable stays and upsell opportunities while upholding safety and service standards across the hotel.

Formación

• Bachelor’s degree in hospitality or related field.
• 2+ years’ experience in Front Office.
• Fluent in local language and English; additional languages valued.
• Opera PMS knowledge is highly valuable.

Responsabilidades

• Be the warm welcome that kicks off a memorable guest experience.
• Support the Front Office Supervisors in all required tasks.
• Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone.
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.

Conocimientos

Front Office experience

English fluency

Local language fluency

Customer service

Educación

Bachelor’s degree in hospitality or related field

Herramientas

Opera PMS

Descripción del empleo

What’s the job?

As Front Office Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Reports to the Front Office Supervisor.

Your day-to-day

• Be the warm welcome that kicks off a memorable guest experience!

• Support the Front Office Supervisors in all required tasks.

• Acknowledge IHG Rewards Club and Kimpton Karma members and returning guests, in person or on the phone.

• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

• Handle cash and credit transactions.

• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.

• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.

• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.

• Take pride in your appearance and place as a brand ambassador.

• Always know what events and activities are on the day’s schedule.

What we need from you

• Bachelor’s degree in hospitality or related field.
• 2+ years’ experience working in the Front Office department.
• Must be fluent in local language and English, additional languages will be highly valuable.
• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.
• Opera PMS knowledge will be highly valuable.

What to expect from us

• Discounted international room rates.
• Room for professional growth in one of the largest hospitality companies.
• Training programmes and access to IHG’s training tool.
• Uniform and laundry service.
• Meals whilst on duty.
• Private health insurance discount.
• Kimpton Benefits: our platform with exclusive discounts for employees.
• Cool work environment and lots of fun!