Front Desk Agent

Golden Mile Hotels LLC; Madrid; Presencial; EUR 18.000 - 26.000; Jornada completa

Descripción de la vacante

Golden Mile Hotels LLC in Madrid, Spain, is seeking a Front Desk Agent to warmly welcome guests, register them, and provide concierge services. You will verify room requirements, issue keys, and relay messages while maintaining guest records and handling inquiries with a professional tone.

The role requires multitasking and strong organizational skills, with shifts on 1st and 2nd shift. In-person, full-time or internship/contract opportunities are available.

Formación

• Advance cashiering skills.
• 1-2 years experience as a Front Desk Agent preferred.
• Must possess strong organizational skill.
• Ability to multitask.
• Ability to cope with stress, showing self-control during extreme situations.

Responsabilidades

• Greet guests and answer questions to relay information.
• Register guests by confirming room requirements and obtaining signatures.
• Assign rooms and issue guest room keys.
• Convey information by receiving/transmitting messages, mail, packages, etc.
• Provide concierge duties by answering inquiries about hotel services, entertainment, shopping, and travel.
• Maintain records by entering room and guest account data.
• Make hotel reservations by checking availability and confirming requirements.
• Use courteous telephone etiquette to take information and greet callers.

Conocimientos

Cashier experience

Front desk experience

Multitasking

Organizational skills

Stress management

Descripción del empleo

JOB SUMMARY:

Welcomes and registers guests , establishes credit, directs guests. relays messages, answers questions and contributes to the overall experience.SHIFTS:1st and 2nd shift necessary

FRONT DESK DUTIES:

Welcomes guest by greeting, answering questions, responding to requests.Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.Conveys information to guest by receiving/transmitting messages, mail, packages, etc.Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel.Maintains records by entering room and guest account data.Makes hotel and other reservations by checking availability and confirming requirements.Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport and projects professional tone.Performs all other duties as assigned by management

QUALIFICATIONS:

• Advance cashiering skills
• 1-2 years experience as a Front Desk Agent preferred
• Must possess strong organizational skill.
• Ability to multitask
• Ability to cope with stress, showing self-control during extreme situations

PHYSICAL REQUIREMENTS:

• Lift up to ten (10) pounds, unassisted
• Sit and/or stand for long periods.

Job Types: Full-time, Internship, ContractWork Location: In person