Front Desk Leader - Guest Services & Operations

Renaissance Barcelona Hotel; Barcelona; Presencial; EUR 38.000 - 54.000; Jornada completa

Descripción de la vacante

Renaissance Barcelona Hotel is seeking an Assistant to the Front Office Manager to help administer front office functions and supervise staff daily. The role covers Bell/Door staff, Switchboard, and Guest Services/Front Desk, aiming to deliver efficient check-in/out and high guest satisfaction while supporting financial goals.

Responsibilities include leading the Front Desk team, handling guest issues, and ensuring operational standards across the department.

Formación

• High school diploma or GED and 2 years experience in guest services, front desk, or related area.
• Alternative: 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsabilidades

• Assist Front Office Manager and supervise staff daily.
• Oversee Bell/Door Staff, Switchboard, and Guest Services/Front Desk operations.
• Ensure efficient check-in/check-out processes and guest satisfaction.
• Support management of Front Desk team and daily operations.
• Contribute to achieving financial goals of the department.

Conocimientos

Guest services

Front desk operations

Staff supervision

Educación

High school diploma or GED

2-year degree in Hotel/Restaurant Management

Descripción del empleo

Renaissance Barcelona Hotel is seeking an Assistant to the Front Office Manager to help administer front office functions and supervise staff daily. The role covers Bell/Door staff, Switchboard, and Guest Services/Front Desk, aiming to deliver efficient check-in/out and high guest satisfaction while supporting financial goals.

Responsibilities include leading the Front Desk team, handling guest issues, and ensuring operational standards across the department.