Front Desk Operations Manager

HOSPITALITY CONNECTION BARCELONA SL; Barcelona; Presencial; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

Marriott International is seeking an Assistant Front Office Manager to support daily front desk operations, supervise Bell/Door staff, switchboard, and guest services. You will work with managers to maintain efficient check-in/check-out while enhancing guest satisfaction and profitability of the department.

The role emphasizes leadership, communication, and adherence to front desk policies, with focus on delivering exceptional service and staff development in a dynamic hospitality environment.

Formación

• High school diploma or GED required; 2 years experience in guest services, front desk, or related area.
• 2-year degree from an accredited university in Hotel/Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsabilidades

• Assists the Front Office Manager in administering front office functions and supervising staff.
• Supervises day-to-day operations and staff to ensure efficient check-in/check-out and guest satisfaction.
• Maintains liaison with other departments to meet financial performance goals for the front office.
• Provides leadership and coaching to front desk staff and ensures high service standards.
• Handles guest issues, complaints, and resolutions to ensure positive guest relations.

Conocimientos

Guest services

Customer service

Staff supervision

Educación

High school diploma or GED

2-year degree in Hospitality or related

Descripción del empleo

Marriott International is seeking an Assistant Front Office Manager to support daily front desk operations, supervise Bell/Door staff, switchboard, and guest services. You will work with managers to maintain efficient check-in/check-out while enhancing guest satisfaction and profitability of the department.

The role emphasizes leadership, communication, and adherence to front desk policies, with focus on delivering exceptional service and staff development in a dynamic hospitality environment.