French-Speaking Tech Support Expert - Relocate to Athens

Mercier Consultancy Group; España; On-site; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Fully paid relocation package

Monthly performance bonus

Full health insurance

Job summary

Mercier Consultancy Group is seeking French-speaking Customer Experts for Canon in Athens, Greece. This on-site role offers a comprehensive relocation package and opportunities for career growth within the Customer Support Services sector.

You will provide expert assistance to French-speaking customers, resolve inquiries across channels, and collaborate with international teams to ensure exceptional service quality and customer satisfaction.

Qualifications

• Native or fluent French, spoken and written.
• Experience in customer support or service roles.
• Strong communication and interpersonal skills.

Responsibilities

• Provide high-quality technical and general support to French-speaking customers regarding Canon products.
• Maintain high customer satisfaction by resolving inquiries through multiple channels.
• Document all interactions in the CRM system for seamless service delivery.
• Collaborate with international teams to troubleshoot issues and provide effective solutions.
• Promote brand loyalty by acting as the first contact for clients seeking assistance.
• Stay updated on new Canon product launches and technical advancements.
• Handle customer complaints with empathy and professional resolution.
• Thrives in an international, on-site Athens office environment.

Skills

French language

Customer service

Communication

CRM software

Proactive learning

Team collaboration

Tools

CRM software

Job description

Mercier Consultancy Group is seeking French-speaking Customer Experts for Canon in Athens, Greece. This on-site role offers a comprehensive relocation package and opportunities for career growth within the Customer Support Services sector.

You will provide expert assistance to French-speaking customers, resolve inquiries across channels, and collaborate with international teams to ensure exceptional service quality and customer satisfaction.