French Speaking Customer Experts for Cloud Workspace - Work In Athens, Greece

Mercier Consultancy Group; España; On-site; EUR 29,000 - 42,000; Full time

Benefits offered by this job

13th and 14th salary

Fully paid training

Health insurance

Relocation package

Performance bonus

Career growth opportunities

Job summary

Mercier Consultancy Group is seeking French-speaking Customer Experts to support cloud workspace environments from Athens, Greece. The role involves high-level technical support for cloud-based systems, troubleshooting complex IT issues, and delivering exceptional service to enterprise clients.

You will collaborate with global teams, document resolutions for the knowledge base, and participate in ongoing training as cloud technologies evolve.

Qualifications

• Fluent French (spoken and written) is mandatory.
• Proven track record in customer service or technical support.

Responsibilities

• Provide high-level technical support for cloud-based software environments to French-speaking enterprise clients.
• Troubleshoot complex IT infrastructure queries to ensure seamless digital workspace performance.
• Maintain understanding of cloud migration, storage, and collaboration tools.
• Deliver excellent customer service via phone, email, and chat.
• Collaborate with cross-functional IT teams to resolve escalated issues.
• Document resolutions for the knowledge base and participate in training.

Skills

French-speaking

Customer support

English proficiency

Job description

French Speaking Customer Experts for Cloud Workspace

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO consultancy, renowned for connecting elite talent with industry-leading organizations across the continent. We specialize in facilitating high-level career transitions, ensuring our candidates land the most prestigious French-speaking jobs in the global technology market.

Job Overview

We are currently seeking talented professionals for the French Speaking Customer Experts for Cloud Workspace position in Greece, an exciting opportunity within the dynamic IT sector. Join our international team in Athens and accelerate your career while supporting innovative cloud computing solutions for a prestigious global client base.

Key Responsibilities

• Provide high-level technical support for cloud-based software environments to French-speaking enterprise clients.

• Troubleshoot complex IT infrastructure queries to ensure seamless digital workspace performance.

• Maintain a deep understanding of cloud migration, storage, and collaboration tools within the IT industry.

• Deliver exceptional customer service through phone, email, and chat, upholding brand standards for excellence.

• Collaborate with cross-functional IT teams to resolve escalated technical issues efficiently.

• Document resolutions and contribute to the internal knowledge base for ongoing service improvements.

• Participate in continuous technical training to stay at the forefront of cloud technology trends.

• Native or fluent French (spoken and written) is mandatory for this role.

• Valid EU passport or a work permit for Greece.

• Strong passion for the IT industry and a foundational interest in cloud computing technologies.

• Professional proficiency in English to collaborate within our multinational corporate environment.

• Proven track record in customer service or technical support roles.

What We Offer

• Competitive Monthly Salary
• Two Extra Salaries Per Year (13th and 14th salary bonus)
• Fully Paid Training on the latest cloud software and IT protocols
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, and initial hotel stay)
• Attractive Monthly Performance BonusRelocation support and local integration assistance for those seeking jobs in Greece
• Excellent opportunities for career growth within the fast-paced IT sector

Life in Greece

Living and working in Greece offers an unparalleled quality of life, blending ancient culture with a vibrant, modern lifestyle. As you pursue one of our many French-speaking jobs, you will experience the iconic Mediterranean sunshine, stunning beaches, and a welcoming social environment that makes Greece a top destination for expatriates. The unique lifestyle in Greece ensures that your time off is spent exploring historical landmarks and enjoying the world-famous local cuisine.

Our comprehensive relocation package simplifies your move to Greece, allowing you to settle into your new home with confidence. Whether you are enjoying the local tavernas or exploring the bustling nightlife of Athens, the experience of living in Greece is truly life-changing. We invite you to join the many international professionals who have successfully built their careers here and now call Greece their home.