French Speaking Support Specialist

TELUS Digital; España; Presencial; EUR 1400 - 2000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully paid training

Health insurance

Relocation bonus

Company-provided accommodation

Plane ticket to Sofia

Airport taxi transport

Descripción de la vacante

TELUS Digital Bulgaria is seeking a Customer Support Specialist with French and English to join our growing team in Sofia. You will handle customer inquiries via phone, email, chat or tickets and strive to deliver excellent service and satisfaction.

No prior experience is required, but fluent French and English and strong communication skills are essential. We offer fully paid training, relocation support, accommodations, and an international, supportive work environment.

Formación

• Fluent in French and English and excellent communication skills.
• No prior experience required for the role.
• Willing to relocate to Sofia, Bulgaria.

Responsabilidades

• Deliver great customer experience and satisfaction.
• Identify and assess customers' needs.
• Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets.

Conocimientos

Fluent French

Fluent English

Descripción del empleo

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

Are you ready to take the next step in your career? If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a Customer Support Specialist with French and English you will be a part of a great team and all together will:

• Achieve great customer experience and satisfaction
• Identify and assess customers' needs
• Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets

As a candidate, you do not need to have experience in a similar role but you should be fluent in French & English and have excellent communication skills.

We Offer:

• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation

We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building projects!

About us:

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.