Solutions Consultant with Danish and English - Relocation to Sofia, Bulgaria

TELUS Digital; Barcelona; Híbrido; EUR 25.200 - 30.800; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation Bonus

21 Days of Company-Provided Accommodation

Fully paid training

Additional health insurance

Stable job and career development opportunities

Descripción de la vacante

TELUS Digital is seeking a Solutions Consultant to help users maximize their product experience for a major search engine. The role requires fluent Danish and English communication skills, and offers a relocation bonus and 21 days of company-provided accommodation upon starting. Key responsibilities include providing professional support, utilizing CRM tools, and maintaining high customer satisfaction rates. Ideal candidates will have strong interpersonal skills and a customer-focused mindset. Comprehensive training will be provided, so no tech background is necessary.

Formación

• Fluent communication skills in Danish and English.
• Ability to follow structured guides and processes.
• Self-motivated with a passion for customer satisfaction.

Responsabilidades

• Deliver professional support for our products and services.
• Engage customers through multiple channels including phone, email and chat.
• Collaborate with team members to share best practices.

Conocimientos

Fluent Danish

Fluent English

Interpersonal skills

Customer service orientation

Active listening

Problem-solving

Descripción del empleo

Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Join TELUS Digital Bulgaria as a Solutions Consultant for the world's biggest search engine, where you will help users maximize their product experience with strong communication skills in Danish and English.

Benefits

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival and assistance finding a long‑term home
• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning

Key Responsibilities

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
• Consistently meet or exceed performance goals for call handling time, first‑call resolution, and customer satisfaction scores
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trends

Qualifications

• Fluent Danish and English communication skills
• Strong interpersonal abilities and customer service orientation
• Ability to follow structured guides and processes
• Excellence in active listening and problem‑solving
• Adaptable and quick to learn new processes and technologies
• Self‑motivated with a passion for customer satisfaction

Ideal Candidate Profile

• Customer‑focused mindset and delivering exceptional service
• Excellent communication style, ability to explain complex concepts simply
• Ability to troubleshoot issues and find creative solutions
• Collaborates and shares knowledge, and contributes positively to team dynamics
• Embraces change, learns quickly, and maintains composure under pressure

No tech background needed! We offer comprehensive training to equip you with all the product knowledge you need to succeed.