French-Speaking Scheduling Lead for Onsite Services

Agilent Technologies; Barcelona; Vor Ort; EUR 42.000 - 64.000; Vollzeit

Zusammenfassung

Agilent Technologies in Barcelona is seeking a Scheduling Success Coordinator (French Speaker) to maximize the effectiveness of our field organization, optimize resource planning, and ensure on-site service meets customer commitments across Spain.

You will lead scheduling for field engineers and partners, coordinate with internal teams, and drive improvements that reduce costs while improving service levels.

Qualifikationen

• Engineering or technical degree and related background.
• Experience in customer service and/or project management.
• Strong planning, organizational skills and attention to detail.
• Fluent in French and English.

Aufgaben

• Determine and develop approaches to assignments and processes.
• Own the confirmation of all onsite service orders within an assigned geography.
• Meet customer response times and deploy field resources effectively.
• Select cost-effective Field Service Engineers; reschedule when needed.
• Collaborate with departments to maintain customer satisfaction.
• Lead solutions meeting onsite needs and escalate when required.
• Maintain engineer availability and commitments using enterprise tools.
• Proactively manage resource shortages and escalate as needed.
• Foster customer relationships to promote retention and loyalty.
• Follow Agilent processes with high attention to detail.
• Arrange and plan complex, high-impact services.

Kenntnisse

Engineering background

Customer service

Project management

Planning & organization

Negotiation

Autonomy

Team collaboration

Communication skills

French & English

Ausbildung

Engineering degree

Equivalent experience

Jobbeschreibung

Agilent Technologies in Barcelona is seeking a Scheduling Success Coordinator (French Speaker) to maximize the effectiveness of our field organization, optimize resource planning, and ensure on-site service meets customer commitments across Spain.

You will lead scheduling for field engineers and partners, coordinate with internal teams, and drive improvements that reduce costs while improving service levels.