Customer Success Executive (French Market)

Infor; Barcelona; Presencial; EUR 42.000 - 65.000; Jornada completa

Descripción de la vacante

Infor is seeking a Customer Success Manager in Barcelona to support French-speaking customers across Europe. You will lead onboarding, drive adoption, and ensure value realization by aligning success plans with client goals and priorities.

You will collaborate with internal teams to manage stakeholders, monitor health, and identify risks and opportunities, contributing to renewal and growth while leveraging data-driven insights for continuous improvement.

Formación

• Experience in Customer Success, Customer Experience, Account Management, Consulting, or another customer-facing role.
• Proven ability to build relationships and manage multiple stakeholders.
• Strong communication and presentation skills.
• Collaborative and customer-centric approach.
• Strong problem-solving and organizational capabilities.
• Experience working within SaaS, ERP, or enterprise software environments is preferred.

Responsabilidades

• Manage a portfolio of French-speaking customers and develop strong customer relationships.
• Lead customer onboarding and adoption activities to accelerate value realization.
• Create and execute success plans aligned to customer goals and business priorities.
• Provide proactive guidance and recommendations to support customer success.
• Monitor customer health and engagement to identify risks and opportunities.
• Build and maintain relationships with key customer stakeholders.
• Facilitate regular customer reviews and success discussions.
• Collaborate with internal teams to coordinate customer support and issue resolution.
• Act as a trusted advisor by understanding customer objectives and helping them achieve measurable outcomes.
• Support renewal and retention activities through strong customer engagement and value delivery.
• Identify opportunities to improve customer adoption and expand the use of Infor solutions.
• Share customer feedback and insights to support continuous improvement initiatives.
• Use customer success platforms and reporting tools to monitor engagement and success metrics.
• Maintain accurate customer records and account plans.
• Leverage data to prioritize actions and improve customer outcomes.

Conocimientos

Customer Success

Stakeholder Management

Communication

Problem-Solving

SaaS/ERP Knowledge

Descripción del empleo

Description

As a Customer Success Manager at Infor, you will support customers across France and other French-speaking regions, helping them achieve their business goals through successful adoption of Infor solutions.

Department

SaaS

Location

Barcelona

What You'll Do

Customer Success & Adoption

• Manage a portfolio of French-speaking customers and develop strong customer relationships.
• Lead customer onboarding and adoption activities to accelerate value realization.
• Create and execute success plans aligned to customer goals and business priorities.
• Provide proactive guidance and recommendations to support customer success.
• Monitor customer health and engagement to identify risks and opportunities.

Relationship Management

• Build and maintain relationships with key customer stakeholders.
• Facilitate regular customer reviews and success discussions.
• Collaborate with internal teams to coordinate customer support and issue resolution.
• Act as a trusted advisor by understanding customer objectives and helping them achieve measurable outcomes.

Retention & Business Growth

• Support renewal and retention activities through strong customer engagement and value delivery.
• Identify opportunities to improve customer adoption and expand the use of Infor solutions.
• Share customer feedback and insights to support continuous improvement initiatives.

Data & Insights

• Use customer success platforms and reporting tools to monitor customer engagement and success metrics.
• Maintain accurate customer records and account plans.
• Leverage data to prioritize actions and improve customer outcomes.

What We're Looking For

• Experience in Customer Success, Customer Experience, Account Management, Consulting, Professional Services, or another customer-facing role.
• Proven ability to build relationships and manage multiple stakeholders.
• Strong communication and presentation skills.
• A collaborative and customer-centric approach.
• Strong problem-solving and organizational capabilities.
• Experience working within SaaS, ERP, or enterprise software environments is preferred.

Language Requirements

• Native-level French is required.
• Professional fluency in English is required.
• Additional European languages are considered an advantage.

What Makes You Successful

• You are passionate about helping customers achieve their goals.
• You build strong and lasting relationships based on trust.
• You are proactive and comfortable managing multiple priorities.
• You enjoy working in an international and collaborative environment.
• You are keen to learn new technologies and leverage AI-enabled tools to enhance customer engagement and business outcomes.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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