French-Speaking Customer Advisor – Onsite

cnx; Barcelona; A distancia; EUR 20.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bring-a-friend bonus

Full paid training

Career development programs

Office in central Barcelona

Descripción de la vacante

Concentrix Barcelona seeks a Customer Representative (French-speaking) to join our onsite team. You will handle incoming calls and emails from boutiques and customers, resolve demands, and maintain knowledge of client applications.

The role is full-time (39 hours/week) with a temporary contract. Fluency in English and French is required, and comprehensive training is provided to support growth within our global organization. The office is located in central Barcelona.

Formación

• Fluent in French and advanced English.
• Good disposition for a customer service environment.
• Strong customer care and listening skills.
• Ability to own calls and progress or escalate to resolution.

Responsabilidades

• Take incoming customer calls (phone, email, chat) and resolve needs.
• Take calls from boutiques and shops and resolve demands.
• Log call details in the management system and respond within SLA.
• Maintain knowledge of applications relevant to customer accounts.

Conocimientos

French language

English language

Customer care

Active listening

Windows / MS Office

Herramientas

Windows / MS Office

Descripción del empleo

Concentrix Barcelona seeks a Customer Representative (French-speaking) to join our onsite team. You will handle incoming calls and emails from boutiques and customers, resolve demands, and maintain knowledge of client applications.

The role is full-time (39 hours/week) with a temporary contract. Fluency in English and French is required, and comprehensive training is provided to support growth within our global organization. The office is located in central Barcelona.