French Retention Specialist – SaaS Growth for Hospitality

Amenitiz; Barcelona; Presencial; EUR 40.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Comprehensive health & wellness coverage

Stock options

A vibrant office in the heart of Barcelona

Unforgettable team experiences

Get paid whenever you want

Flexible benefits

Grow with us

Fuel your curiosity

Descripción de la vacante

A hospitality management company in Barcelona is looking for a Retention Specialist to enhance customer loyalty and reduce churn. This role involves proactive customer engagement, responding to churn requests, and implementing retention strategies. Candidates should have client-facing experience, fluency in French and English, and strong problem-solving skills. The position offers competitive salary, comprehensive health coverage, stock options, and a vibrant office culture.

Formación

• 1+ years of experience in a client-facing role, ideally in the hospitality or SaaS industry.
• Native French speaker with fluency in English; Spanish or Italian is a plus.
• Highly organized with a proactive mindset.

Responsabilidades

• Respond to 100% of churn requests within 48 hours.
• Proactively engage with at-risk customers.
• Develop strategies to prevent churn.

Conocimientos

Client-facing experience

Problem-solving abilities

Fluency in English

Native French speaker

Proficiency in Spanish or Italian

Descripción del empleo

A hospitality management company in Barcelona is looking for a Retention Specialist to enhance customer loyalty and reduce churn. This role involves proactive customer engagement, responding to churn requests, and implementing retention strategies. Candidates should have client-facing experience, fluency in French and English, and strong problem-solving skills. The position offers competitive salary, comprehensive health coverage, stock options, and a vibrant office culture.