French-Speaking Gaming Back-Office Support Specialist
Mercier Consultancy Group
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Benefits offered by this job
Job summary
Mercier Consultancy Group is seeking a French Speaking Back Office Gaming Support Specialist to join our team in Sofia, Bulgaria. The role focuses on handling back-office queries from French-speaking gaming clients, ensuring accurate, timely responses and adherence to security and compliance standards.
Ideal candidates will be fluent in French with strong English skills, possess excellent analytical abilities, and be ready to relocate to Bulgaria for this exciting opportunity in the Gaming &
Qualifications
- Native or fluent French (spoken and written).
- Strong proficiency in English for multicultural communication.
- Excellent analytical skills and attention to detail.
- Willingness to relocate to Sofia, Bulgaria.
- EU passport (mandatory) if applicable.
Responsibilities
- Manage and resolve back-office account queries via email and internal systems.
- Provide high-quality support to the French-speaking gaming community.
- Investigate payment discrepancies and transactions with precision.
- Monitor account security and ensure compliance with gaming industry standards.
- Collaborate with cross-functional teams to escalate and resolve technical bugs.
- Suggest improvements to back-office workflows based on feedback.
- Stay updated on Gaming & Esports trends to assist effectively.
Skills
Job description
Mercier Consultancy Group is seeking a French Speaking Back Office Gaming Support Specialist to join our team in Sofia, Bulgaria. The role focuses on handling back-office queries from French-speaking gaming clients, ensuring accurate, timely responses and adherence to security and compliance standards.
Ideal candidates will be fluent in French with strong English skills, possess excellent analytical abilities, and be ready to relocate to Bulgaria for this exciting opportunity in the Gaming &
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