French Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; España; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package (flight,

transfer, hotel)

Free Relocation Concierge - a team for

documentation, accommodation and setup

Professional work environment in Sofia

Career development in French-speaking

And Much More…

Job summary

Mercier Consultancy Group is seeking a French Speaking Back Office Gaming Support Specialist to join a global leader in the Gaming & Esports sector in Sofia, Bulgaria. The role involves high-level back-office support, account monitoring, and complex issue resolution for international players.

Relocation is fully provided; English and French language skills are essential, with a passion for gaming and precise data handling required for success in this on-site position.

Qualifications

• Native or fluent French (spoken and written)
• Excellent command of English for professional internal communication
• Previous experience in back-office, administrative, or gaming-related support roles is highly valued
• A genuine passion for the Gaming & Esports industry and the digital entertainment landscape
• Strong analytical mindset with the ability to manage data with high precision
• Proven ability to relocate to Sofia for this on-site position in Bulgaria

Responsibilities

• Provide high-level back-office support to international players within the Gaming & Esports ecosystem.
• Monitor and manage player accounts, ensuring compliance with global gaming regulations and internal security protocols.
• Analyze and investigate suspicious activity or transactional discrepancies to uphold the integrity of the gaming platform.
• Communicate effectively with French-speaking stakeholders to resolve complex account-related queries.
• Collaborate with internal technical teams to report and troubleshoot platform-specific bugs or performance issues.
• Maintain detailed documentation and reporting on support requests to drive service improvement.
• Participate in ongoing training to stay updated on the latest trends and updates within the Gaming & Esports industry.

Skills

French-speaking

Back office

Gaming support

Relocation

Job description

French Speaking Back Office Gaming Support SpecialistAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, widely recognized for connecting elite talent with industry-leading organizations across Europe. We specialize in bespoke recruitment solutions, ensuring that our candidates secure prestigious roles within dynamic sectors such as the fast-paced Gaming & Esports industry.

Job Overview

We are currently looking for a talented professional to join a global leader in the gaming sector as a French Speaking Back Office Gaming Support Specialist. This French Speaking Back Office Gaming Support Specialist position in Bulgaria offers a unique opportunity to shape the player experience while enjoying the vibrant career landscape of Sofia, known for its high concentration of French-speaking jobs.

Key Responsibilities

• Provide high-level back-office support to international players within the Gaming & Esports ecosystem.

• Monitor and manage player accounts, ensuring compliance with global gaming regulations and internal security protocols.

• Analyze and investigate suspicious activity or transactional discrepancies to uphold the integrity of the gaming platform.

• Communicate effectively with French-speaking stakeholders to resolve complex account-related queries.

• Collaborate with internal technical teams to report and troubleshoot platform-specific bugs or performance issues.

• Maintain detailed documentation and reporting on support requests to drive service improvement.

• Participate in ongoing training to stay updated on the latest trends and updates within the Gaming & Esports industry.

• Native or fluent French (spoken and written)

• Excellent command of the English language for professional internal communication.

• Previous experience in back-office, administrative, or gaming-related support roles is highly valued.

• A genuine passion for the Gaming & Esports industry and the digital entertainment landscape.

• Strong analytical mindset with the ability to manage data with high precision.

• Proven ability to relocate to Sofia for this on-site French Speaking Back Office Gaming Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary

• Monthly Performance Bonus

• Fully Paid Relocation Package (flight, transfer, hotel)

• Free Relocation Concierge - a dedicated Relocation Experts team that handles documentation, accommodation and settling in

• A professional, modern work environment situated in the heart of Sofia.

• Opportunities for career development in one of the fastest-growing French-speaking jobs markets in Eastern Europe.

• And Much More…

Life in Bulgaria

Living in Bulgaria offers a fantastic blend of historical charm and modern urban development, making it an increasingly popular destination for international professionals. With its stunning mountain ranges, pleasant climate, and a cost of living that allows for a high quality of life, Bulgaria provides the perfect backdrop for your next career move among the many available jobs in Bulgaria.

Sofia, the capital, is a dynamic city where international culture meets local hospitality. As you settle into your new home, you will find that Bulgaria offers a rich culinary scene, vibrant social hubs, and a supportive community for expats. Choosing one of the many French-speaking jobs in this region means you are not just accepting a role, but embarking on an exciting lifestyle adventure in Bulgaria.