French Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 20.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Relocation Package

Fully Paid Training

Comprehensive Health Insurance

Signing Bonus

Monthly Performance Bonus

Relocation support

Descripción de la vacante

Mercier Consultancy Group is seeking a French-speaking Fitbit Customer Support Specialist for an on-site position in Sofia, Bulgaria. You will provide expert assistance to French-speaking users, helping them understand metrics and resolve device issues in a health-tech context.

Required are native or fluent French and strong English, with a willingness to relocate. This role offers fully paid relocation, training, health insurance, and a signing bonus as part of a competitive package.

Formación

• Native or fluent French is required.
• Excellent communication in English and French.

Responsabilidades

• Provide high-quality technical support to French-speaking users regarding Fitbit devices and applications.
• Assist customers in health metrics interpretation (heart rate, sleep, activity logs).
• Troubleshoot sync and connectivity issues to ensure a smooth user experience.
• Educate users on maximizing wellness device features to reach health goals.
• Maintain records of customer interactions with high quality standards.

Conocimientos

Fluent French

English proficiency

Relocation willing

Descripción del empleo

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging top-tier talent with world-leading brands across Europe. We specialize in bespoke recruitment solutions, consistently delivering excellence for those seeking prestigious jobs in Bulgaria and beyond.

Job Overview

We are currently seeking a motivated professional for a French Speaking Fitbit Customer Support Specialist position in Bulgaria, dedicated to helping users achieve their personal health and fitness milestones. Join an industry-leading team in the heart of the Fitness & Wellness sector, where you will provide expert guidance on innovative wearable technology.

Key Responsibilities

• Provide high-quality technical support to French-speaking users regarding their Fitbit devices and applications.
• Assist customers in navigating their health metrics, including heart rate tracking, sleep analysis, and activity logs.
• Troubleshoot sync issues and hardware connectivity problems to ensure a seamless fitness journey for our clients.
• Educate users on how to maximize the features of their wellness hardware to reach their personal health goals.
• Maintain accurate records of customer interactions while adhering to the highest quality standards of the Fitness & Wellness industry.
• Collaborate with international teams to share feedback and improve the overall consumer experience.
• Promote a culture of health and wellness through professional, empathetic communication.
• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• A genuine passion for the Fitness & Wellness industry and wearable technology.
• Strong problem-solving skills and a customer-centric mindset.
• Ability to relocate to Sofia, Bulgaria, for this on-site opportunity.
• Excellent communication skills, both verbal and written, in English and French.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training on the latest health technology.
• Comprehensive Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Monthly Performance Bonus linked to service excellence.
• €1,500 Signing Bonus (one-time) for new hires joining our Sofia team.
• Excellent professional growth prospects in one of the most exciting French-speaking jobs in the region.

Life in Bulgaria

Sofia is a dynamic, rapidly growing capital that offers a perfect blend of rich history and modern, vibrant city life. Living in Bulgaria provides a fantastic climate, breathtaking mountain views, and a welcoming culture, making it one of the most attractive destinations for professionals searching for international French-speaking jobs. You will find that Bulgaria offers a high standard of living with a cosmopolitan atmosphere.

With our full relocation support, your transition to Bulgaria will be smooth and stress-free. From exploring the local culinary scene to enjoying the affordable, high-quality lifestyle that Bulgaria is famous for, you will find that relocating for this French Speaking Fitbit Customer Support Specialist position in Bulgaria is the career move you have been waiting for.