Polish Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; España; Presencial; EUR 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly salary

Training provided

Health insurance

Relocation package

Signing bonus

Team events

Descripción de la vacante

Mercier Consultancy Group is seeking a Polish-speaking Fitbit Customer Support Specialist to join our Sofia-based team in Bulgaria. You will assist Polish-speaking users with Fitbit devices, troubleshoot issues, and promote healthy wearable use.

The role includes on-site work in Sofia, full training, relocation support, and a signing bonus. English proficiency and strong communication are essential; EU passport required.

Formación

• Native or fluent Polish (spoken and written).
• Strong communication and customer-service mindset.
• Willingness to work on-site in Sofia, Bulgaria.

Responsabilidades

• Provide world-class customer support to Polish-speaking Fitbit users.
• Troubleshoot technical issues with fitness tracking and app sync.
• Educate users on maximizing wellness features and data insights.
• Maintain high customer satisfaction with empathetic, professional service.
• Document user interactions to aid product improvement.
• Act as a brand ambassador for Fitbit and healthy living.
• Collaborate with internal teams to resolve complex technical issues.
• Proficiency in English for training and documentation.

Conocimientos

Polish fluency

English fluency

Customer service

Communication

Empathy

Descripción del empleo

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, specializing in connecting elite talent with industry-leading brands across Europe. We pride ourselves on facilitating career-defining opportunities that blend professional growth with exceptional lifestyle experiences.

Job Overview

We are seeking a passionate individual for the Polish Speaking Fitbit Customer Support Specialist position in Bulgaria to join our dynamic team in the thriving Fitness & Wellness industry. This is one of the most exciting Polish-speaking jobs currently available, offering you the chance to support global users in achieving their health goals while enjoying a high-quality lifestyle among our growing international community.

Key Responsibilities

• Provide world-class customer support to Polish-speaking users regarding their Fitbit wearable devices and wellness ecosystem.
• Troubleshoot technical issues related to fitness tracking, heart rate monitoring, and application synchronization.
• Educate users on how to maximize their wellness journey using Fitbit's suite of health features and data insights.
• Maintain high levels of customer satisfaction by delivering professional, empathetic, and efficient service in the Fitness & Wellness sector.
• Document user interactions accurately to assist in the continuous improvement of product performance.
• Act as a brand ambassador for Fitbit, promoting a culture of health and active living.
• Collaborate with internal teams to resolve complex technical concerns and hardware inquiries.
• Native or fluent Polish (spoken and written).
• Valid EU passport (mandatory).
• A strong interest in the Fitness & Wellness industry and a passion for technology.
• Excellent communication skills with a customer-centric mindset.
• Ability to work on-site in Sofia, as this is a key Polish Speaking Fitbit Customer Support Specialist position in Bulgaria.
• Proficiency in English for corporate training and documentation purposes.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success in the Fitness & Wellness field.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your smooth transition to one of the top jobs in Bulgaria.
• Monthly Performance Bonus linked to service excellence.
• €1,500 Signing Bonus (one-time) for all successful new hires.
• A vibrant international workplace environment with frequent team-building events.

Life in Bulgaria

Living in Bulgaria offers a unique blend of rich history, modern European amenities, and breathtaking natural beauty. As you settle into your new role in Sofia, you will discover that Bulgaria is a land of vibrant culture, pleasant climates, and a cost of living that allows for a fantastic quality of life. This destination is quickly becoming a top hub for Polish-speaking jobs, attracting talented professionals from across the continent.

From world-class restaurants and cafes to the energetic nightlife of Sofia, your time in Bulgaria will be an unforgettable adventure. Whether you are exploring the nearby mountain ranges or enjoying the local cuisine, the relocation support provided ensures you can focus entirely on enjoying your new life in Bulgaria while building your career in the global Fitness & Wellness market.