French-Speaking Customer Success Manager – Mid-Market (Paris)

Spendesk; Barcelona; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Flexible on-site/remote policy

Health insurance

Meal vouchers

Transport subsidy

Mental health support

28 days holidays

Apple equipment

Office snacks

Team culture

Job summary

Spendesk is seeking a Customer Success Manager to partner with our French-speaking customers. You will help Finance teams extract value, drive product adoption, and protect renewals while avoiding a pure support role. You will own a portfolio and collaborate with Account Managers, Product, Marketing and Support to deliver an outstanding customer experience.

This role is based in Paris. Fluency in French and professional English are essential.

Qualifications

• English and French are essential working proficiency.
• Previous experience in Customer Success, Account Management or similar.
• Advises customers with a consultative approach.
• Owns a portfolio with strong ownership and autonomy.
• Builds trusted relationships with senior stakeholders.
• Uses customer data to identify risks and opportunities.
• Excellent communication, organization and stakeholder management.
• Genuine interest in SaaS and long-term partnerships.

Responsibilities

• Manage a portfolio of 120–150 French-speaking mid-market customers.
• Lead account reviews and develop success plans aligned with objectives.
• Guide onboarding, adoption, and Renewal discussions to maximize value.
• Identify upsell/cross-sell opportunities and support expansion.
• Represent the voice of the customer to Product, Marketing and Sales.

Skills

English-French bilingual

Customer Success

Account management

Consultative selling

Stakeholder management

Analytical mindset

Communication

Prioritization

Tools

Salesforce

HubSpot

Gainsight

Planhat

Intercom

Job description

Spendesk is seeking a Customer Success Manager to partner with our French-speaking customers. You will help Finance teams extract value, drive product adoption, and protect renewals while avoiding a pure support role. You will own a portfolio and collaborate with Account Managers, Product, Marketing and Support to deliver an outstanding customer experience.

This role is based in Paris. Fluency in French and professional English are essential.