French Credit & Collections Analyst (Junior)

sumup; Barcelona; Presencial; EUR 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office in Barcelona

Annual L&D budget (€2,000)

23 days paid leave

Restaurant tickets

Descripción de la vacante

SumUp is seeking a Credit Management specialist to follow up on overdue payments for the French market. You will work with Sales, Customer Success and Customer Care to resolve accounts and negotiate repayment terms.

The role requires fluent French and strong English, experience in customer-facing negotiations, and comfort with Excel and financial data. Based in Barcelona with an office-first setup.

Formación

• Fluent French (native or near native) with good English.
• Experience in customer-facing role involving negotiation or payment collection.
• Comfort with Excel and handling financial data.
• Strong written and verbal communication with a sales-oriented approach.

Responsabilidades

• Contact merchants by phone and email to collect overdue subscription payments and negotiate repayment agreements.
• Respond to billing, payment and subscription queries from Customer Success and Customer Care teams.
• Manage cases in the Finance Salesforce queue in line with service levels.
• Process cancellation requests and other administrative account changes accurately and on time.
• Collaborate with external debt collection agencies on complex cases.
• Read and interpret financial information across SumUp's platforms, primarily Salesforce.

Conocimientos

French language

English language

Customer negotiation

Excel

Sales oriented approach

Salesforce / Tableau (nice to have)

Herramientas

Salesforce

Tableau

Descripción del empleo

SumUp is seeking a Credit Management specialist to follow up on overdue payments for the French market. You will work with Sales, Customer Success and Customer Care to resolve accounts and negotiate repayment terms.

The role requires fluent French and strong English, experience in customer-facing negotiations, and comfort with Excel and financial data. Based in Barcelona with an office-first setup.