French-Speaking Account Manager — Hybrid in Madrid

Cross Border Talents; Madrid; Híbrido; EUR 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Hybrid work

Career development opportunities

Descripción de la vacante

Cross Border Talents in Madrid, Spain is seeking a French-Speaking Account Manager to join our client’s growing team. This is a hybrid role combining office-based and remote work, starting 7 September 2026.

You will manage French-speaking accounts, build long-term relationships, and collaborate with internal teams to deliver outstanding service. Fluency in French and English, strong communication, and a proactive, results-oriented mindset are essential.

Formación

• Fluent/native French (C1/C2) is required.
• Good command of English for international collaboration.
• Experience in Account Management, Customer Success, Sales, or related roles is advantageous.
• Excellent verbal and written communication skills.
• Strong relationship-building and interpersonal abilities.
• Customer-oriented and solution-focused approach.
• Ability to work independently and in a multicultural team.
• Good organizational and time-management skills.
• Comfortable working with targets and KPIs.
• Willingness to work in a hybrid setup in Madrid.
• Right to work in Spain.

Responsabilidades

• Manage and develop relationships with French-speaking clients and customers.
• Act as the main point of contact for assigned accounts.
• Understand client needs and provide appropriate solutions.
• Maintain strong and professional relationships with existing customers.
• Identify opportunities to increase customer satisfaction, retention, and account growth.
• Follow up with clients regarding requests, issues, and ongoing activities.
• Collaborate with internal teams to ensure a smooth customer experience.
• Monitor account performance and work toward individual and team targets.
• Maintain accurate and up-to-date customer information in internal systems.
• Handle customer queries professionally and efficiently.
• Identify potential upselling or cross-selling opportunities where appropriate.
• Ensure a high level of service and customer satisfaction at all times.

Conocimientos

French (native/fluency)

English proficiency

Account management

Communication skills

Relationship building

Customer focus

Time management

Descripción del empleo

Cross Border Talents in Madrid, Spain is seeking a French-Speaking Account Manager to join our client’s growing team. This is a hybrid role combining office-based and remote work, starting 7 September 2026.

You will manage French-speaking accounts, build long-term relationships, and collaborate with internal teams to deliver outstanding service. Fluency in French and English, strong communication, and a proactive, results-oriented mindset are essential.