French-Speaking Account Manager

Cross Border Talents; Madrid; Híbrido; EUR 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Hybrid work

Career development opportunities

Descripción de la vacante

Cross Border Talents in Madrid, Spain is seeking a French-Speaking Account Manager to join our client’s growing team. This is a hybrid role combining office-based and remote work, starting 7 September 2026.

You will manage French-speaking accounts, build long-term relationships, and collaborate with internal teams to deliver outstanding service. Fluency in French and English, strong communication, and a proactive, results-oriented mindset are essential.

Formación

• Fluent/native French (C1/C2) is required.
• Good command of English for international collaboration.
• Experience in Account Management, Customer Success, Sales, or related roles is advantageous.
• Excellent verbal and written communication skills.
• Strong relationship-building and interpersonal abilities.
• Customer-oriented and solution-focused approach.
• Ability to work independently and in a multicultural team.
• Good organizational and time-management skills.
• Comfortable working with targets and KPIs.
• Willingness to work in a hybrid setup in Madrid.
• Right to work in Spain.

Responsabilidades

• Manage and develop relationships with French-speaking clients and customers.
• Act as the main point of contact for assigned accounts.
• Understand client needs and provide appropriate solutions.
• Maintain strong and professional relationships with existing customers.
• Identify opportunities to increase customer satisfaction, retention, and account growth.
• Follow up with clients regarding requests, issues, and ongoing activities.
• Collaborate with internal teams to ensure a smooth customer experience.
• Monitor account performance and work toward individual and team targets.
• Maintain accurate and up-to-date customer information in internal systems.
• Handle customer queries professionally and efficiently.
• Identify potential upselling or cross-selling opportunities where appropriate.
• Ensure a high level of service and customer satisfaction at all times.

Conocimientos

French (native/fluency)

English proficiency

Account management

Communication skills

Relationship building

Customer focus

Time management

Descripción del empleo

Madrid, Spain | Hybrid | Full-Time

Start Date: 7 September 2026

About the Role

We are currently looking for a French-Speaking Account Manager to join our client's growing team in Madrid, Spain.

This is a hybrid position, combining office-based and remote work. The ideal candidate will be a confident French speaker with strong communication skills, a customer-focused mindset, and an interest in developing long‑term business relationships.

If you are motivated, commercially minded, and enjoy working in an international environment, this could be an excellent opportunity to develop your career in Spain.

Key Responsibilities

• Manage and develop relationships with French-speaking clients and customers.
• Act as the main point of contact for assigned accounts.
• Understand client needs and provide appropriate solutions.
• Maintain strong and professional relationships with existing customers.
• Identify opportunities to increase customer satisfaction, retention, and account growth.
• Follow up with clients regarding requests, issues, and ongoing activities.
• Collaborate with internal teams to ensure a smooth customer experience.
• Monitor account performance and work towards individual and team targets.
• Maintain accurate and up-to-date customer information in internal systems.
• Handle customer queries professionally and efficiently.
• Identify potential upselling or cross‑selling opportunities where appropriate.
• Ensure a high level of service and customer satisfaction at all times.

Requirements

• Fluent/native‑level French – C1/C2 level.
• Good command of English for communication in an international working environment.
• Previous experience in Account Management, Customer Success, Sales, Business Development, Customer Service, or a similar role is an advantage.
• Excellent verbal and written communication skills.
• Strong relationship‑building and interpersonal skills.
• Customer‑oriented and solution‑focused approach.
• Ability to work independently as well as part of a multicultural team.
• Good organisational and time‑management skills.
• Comfortable working with targets and KPIs.
• Willingness to work in a hybrid setup in Madrid.
• Candidates must have the right to work in Spain.

What We Offer

• Location: Madrid, Spain
• Work model: Hybrid
• Starting date: 7 September 2026
• Full‑time employment
• International and multicultural working environment
• Career development and professional growth opportunities
• Supportive team environment
• Competitive salary and benefits package

Important Information

Candidates should be available to start on 7 September 2026 and be prepared to work from Madrid on a hybrid basis.