French Market Upsell Pro — Inside Sales

Ecovadis; Barcelona; Híbrido; EUR 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work organization

Meals and transport vouchers

Dental benefits

Private health + life insurance

Wellness allowance

Remote work abroad policy

Learning and development

Volunteer day

Descripción de la vacante

EcoVadis is seeking a motivated, autonomous professional to support subscribers of the EcoVadis network and maximize customer satisfaction, retention, revenue, and value perception. The role focuses on managing the French market, upselling opportunities, and collaborating with global teams to improve value for customers.

The ideal candidate has 2+ years in customer-facing roles, fluent in French and English, and comfortable with data interpretation and webinars.

Formación

• Minimum 2 years experience in customer-facing roles such as Business development or SDR.
• Experience in sales or upselling/inside sales - comfortable with proactive outreach to EcoVadis network members.
• Passion for excellent customer service.
• Comfortable dealing with unhappy customers.
• Ability to interpret data to identify actions.
• Professional fluency in French and English as a must.
• Foundational understanding of AI concepts.

Responsabilidades

• Manage the French market to maximize revenue, drive upsell and upgrades, and enhance customer experience.
• Identify upsell opportunities and contact customers via phone, email or webinars.
• Develop content to improve value perception at scale, including webinars and follow-ups on revenue.
• Coordinate with frontline teams to open opportunities for upsell and communicate value of regional initiatives.
• Track monthly/quarterly initiatives and report results to stakeholders.
• Prepare technical reports on accounts/market status from data and trends.

Conocimientos

French/English fluency

AI concepts understanding

Digital marketing experience

Public speaking

Team player

Autonomous and proactive

CRM software experience (Salesforce)

Customer service orientation

Data interpretation for actions

Upselling/inside sales experience

2+ years in customer-facing roles

Herramientas

Salesforce

CRM software

Descripción del empleo

EcoVadis is seeking a motivated, autonomous professional to support subscribers of the EcoVadis network and maximize customer satisfaction, retention, revenue, and value perception. The role focuses on managing the French market, upselling opportunities, and collaborating with global teams to improve value for customers.

The ideal candidate has 2+ years in customer-facing roles, fluent in French and English, and comfortable with data interpretation and webinars.