Membership Executive (Upselling/ Inside Sales) - French Speaker

Ecovadis; Barcelona; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work organization

Meals and transport vouchers

Dental benefits

Private health + life insurance

Wellness allowance

Remote work abroad policy

Learning and development

Volunteer day

Job summary

EcoVadis is seeking a motivated, autonomous professional to support subscribers of the EcoVadis network and maximize customer satisfaction, retention, revenue, and value perception. The role focuses on managing the French market, upselling opportunities, and collaborating with global teams to improve value for customers.

The ideal candidate has 2+ years in customer-facing roles, fluent in French and English, and comfortable with data interpretation and webinars.

Qualifications

• Minimum 2 years experience in customer-facing roles such as Business development or SDR.
• Experience in sales or upselling/inside sales - comfortable with proactive outreach to EcoVadis network members.
• Passion for excellent customer service.
• Comfortable dealing with unhappy customers.
• Ability to interpret data to identify actions.
• Professional fluency in French and English as a must.
• Foundational understanding of AI concepts.

Responsibilities

• Manage the French market to maximize revenue, drive upsell and upgrades, and enhance customer experience.
• Identify upsell opportunities and contact customers via phone, email or webinars.
• Develop content to improve value perception at scale, including webinars and follow-ups on revenue.
• Coordinate with frontline teams to open opportunities for upsell and communicate value of regional initiatives.
• Track monthly/quarterly initiatives and report results to stakeholders.
• Prepare technical reports on accounts/market status from data and trends.

Skills

French/English fluency

AI concepts understanding

Digital marketing experience

Public speaking

Team player

Autonomous and proactive

CRM software experience (Salesforce)

Customer service orientation

Data interpretation for actions

Upselling/inside sales experience

2+ years in customer-facing roles

Tools

Salesforce

CRM software

Job description

Company Description

Work smart, have fun and make an impact!

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.

Learn more about our team and culture on EcoVadis careers page.

Job Description

We’re looking for a motivated, autonomous candidate to support the subscribers of the EcoVadis network, both individually and at scale, to maximize customer satisfaction, retention, revenue and value perception.

Duties include (but are not limited to):

Market management and development:

• Manage our existing Frenchmarketmaximizing revenue, driving upsell and upgrades & improving customer experience and driving sustainability improvements
• Identify upsell/upgrade opportunities and contact customers accordingly via phone, email or webinar
• Use available data to drive targeted actions to achieve objectives

Improve and implement:

• Develop content to improve value perception at scale, such as hosting webinars to target specific customer groups and to drive interest in our different solutions and upsell as well as following up on the revenue generated from them

Communicate:

• Coordinate with frontline teams to open further opportunities for upsell, and to ensure content relating to upselling & value perception is effective
• Communicates value to customers on regional initiatives
• Clearly track and communicate the progress of monthly/quarterly initiatives & results to internal and external stakeholders
• Prepares technical reports on accounts/market status by collecting, analyzing, and summarizing complex information and trends in a concise and clear manner
• Share best practices, success stories and lessons learned with global colleagues
• Escalate feedback to the appropriate business unit or process manager to drive process and product improvements and improve the customer experience

Be pro-active:

• Identify and suggest process improvements to improve team efficiency
• Identify opportunities for automation, such as cadences, to reduce manual work and improve efficiency
• Identify additional revenue opportunities to develop the rated company offering
• Represent the voice of the rated customer within EcoVadis

Qualifications

Minimum 2 years experience in Customer facing roles such as Business development or SDR (Sales Development Representative)

• Experience in sales or upselling/inside sales - comfortable with proactive outreach to EcoVadis network members
• Passion for excellent customer service
• Comfortable dealing with unhappy customers
• Ability to interpret data to identify actions
• Professionalfluency in French and Englishas a must
• Foundational understanding of AI concepts
• Digital marketing experience a plus
• Comfortable presenting to large groups
• Team player
• Autonomous and proactive
• Experience with Salesforce or CRM software preferred

  Additional Information

  • Location: Barcelona - hybrid
  • Start date: ASAP
  • Contract of Employment - Full time

  In return for your expertise, we offer:

  • Support with all the necessary office and IT equipment
  • Flexible working hours
  • Wellness allowance for mental and physical wellbeing
  • Access to professional mental health support
  • Referral bonus policy
  • Learning and development
  • Sustainability events and community involvement
  • Peer recognition program
  • Employee-led resource groups
  • Hybrid work organization
  • Remote work from abroad policy
  • Meals and Transportation Vouchers (Cobee card)
  • Dental Benefits
  • Life & Accident Insurance + Private Health Insurance
  • Paid employee volunteer day
  • Paid moving day (1/year)
  • Time off: 1 Community Service Day + 1 Personal Day
  • Summer Hours in July and August (36 hours per week)
  • Hybrid Monthly Allowance for electricity and Internet

  Can the hiring process be adjusted to suit my needs? Yes. We want all candidates, including people with disabilities, people with long-term health conditions, and neurodiverse applicants, to feel confident demonstrating their potential. If you require adjustments, such as interview questions in advance, please inform the hiring team.

  Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on characteristics such as color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. To reduce bias in hiring, applicants are encouraged to remove personal details such as photos, marital/parental status, religion, gender, postal code, university name/graduation date, past leave details, and nationality (instead, confirm eligibility to work in the job location).

  Our recruitment processes do not include AI systems that make autonomous decisions impacting individuals’ rights without human oversight. Inputs and outputs of the system have been validated by humans and answers are based on algorithms that analyze previous data with which the system has been trained. We use SmartRecruiters as our applicant tracking system and to schedule interviews. Gemini is used to summarize notes from interviews and to refine job descriptions and social media messaging. AssessFirst is used to support talent assessment decisions.

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