Membership Executive (Upselling/ Inside Sales) - German Speaker

EcoVadis; Barcelona; Hybrid; EUR 40,000 - 55,000; Full time

Benefits offered by this job

Wellness allowance

Learning and development opportunities

Private Health Insurance

Meals and Transportation Vouchers

Hybrid Monthly Allowance

Job summary

A leading sustainability ratings provider is seeking a motivated Membership Executive in Barcelona. This role involves managing the DACH market to enhance customer satisfaction and revenue. The ideal candidate will have experience in sales, fluency in German, and a proactive approach to customer engagement. A hybrid work model is provided, along with a comprehensive benefits package, including wellness allowances and professional development opportunities.

Qualifications

• Minimum 2 years experience in customer facing roles.
• Experience in sales or upselling/inside sales.
• Ability to handle unhappy customers.
• Comfortable presenting to large groups.
• Experience working in a high-growth environment.

Responsibilities

• Manage DACH market to maximize revenue and customer experience.
• Develop content for targeting specific customer groups.
• Coordinate with teams to enhance upsell opportunities.
• Identify process improvements for team efficiency.
• Represent customers' voice within EcoVadis.

Skills

Fluent in German

Customer communication

Data interpretation

Proactive outreach

Team player

Tools

Salesforce

CRM software

Job description

Overview

Membership Executive (Upselling/ Inside Sales) - German Speaker at EcoVadis. Join to apply for the Membership Executive role at EcoVadis.

Work smart, have fun and make an impact!

EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.

Why apply to EcoVadis?

Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution. Learn more about our team and culture on EcoVadis careers page.

Job Description

We’re looking for a motivated, autonomous candidate to support the subscribers of the EcoVadis network, both individually and at scale, to maximize customer satisfaction, retention, revenue and value perception.

Duties include (but are not limited to):

Responsibilities

• Market management and development: Manage our existing DACH market mainly with possibility of English clients with the aim of maximizing revenue, driving upsell and upgrades & improving customer experience and driving sustainability improvements. Identify upsell/upgrade opportunities and contact customers accordingly via phone, email or webinar. Use available data to drive targeted actions to achieve objectives.
• Improve and implement: Develop content to improve value perception at scale, such as hosting webinars to target specific customer groups and to drive interest in our different solutions and upsell as well as following up on the revenue generated from them.
• Communicate: Coordinate with frontline teams to open further opportunities for upsell, and to ensure content relating to upselling & value perception is effective. Communicates value to customers on regional initiatives. Clearly track and communicate the progress of monthly/quarterly initiatives & results to internal and external stakeholders. Prepare technical reports on accounts/market status by collecting, analyzing, and summarizing complex information and trends in a concise and clear manner. Share best practices, success stories and lessons learned with global colleagues. Escalate feedback to the appropriate business unit or process manager to drive process and product improvements and improve the customer experience.
• Be pro-active: Identify and suggest process improvements to improve team efficiency. Identify opportunities for automation, such as cadences, to reduce manual work and improve efficiency. Identify additional revenue opportunities to develop the rated company offering. Represent the voice of the rated customer within EcoVadis.

Qualifications

• Minimum 2 years experience in customer facing roles such as Business development or SDR (Sales Development Representative).
• Experience in sales or upselling/inside sales - comfortable with proactive outreach to EcoVadis network members.
• Comfortable dealing with unhappy customers.
• Ability to interpret data to identify actions.
• Fluent in German as a must
• Comfortable presenting to large groups.
• Team player, autonomous and proactive.
• Experience with Salesforce or CRM software preferred.
• Comfortable working in a fast paced, high-growth environment.
• Enthusiasm and motivation to improve customer experience.
• Proactive in suggesting, designing and implementing ideas and improvements.

Additional Information

• Location: Barcelona - Hybrid (8 days a month from the office).
• Full time contract.
• Support with all the necessary office and IT equipment.
• Wellness allowance for mental and physical wellbeing.
• Access to professional mental health support.
• Learning and development, sustainability events and community involvement, employee-led resource groups.
• Hybrid work organization (from the office or from home).
• Remote work from abroad policy.
• Meals and Transportation Vouchers (Cobee card).
• Life & Accident Insurance + Private Health Insurance.
• Paid moving day (1/year).
• Time off: 1 Community Service Day + 1 Personal Day.
• Summer Hours in July and August (36 hours per week).
• Hybrid Monthly Allowance for electricity and Internet.

Please share your English CV and we will respond to every application. A new job with purpose awaits you!

Don’t fit all the criteria but think you’d be a good candidate? Apply anyway to help our hiring team assess your skills and what you could bring to EcoVadis.

Can the hiring process be adjusted to suit my needs? Yes. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.

Our team’s strength comes from everyone’s uniqueness and is founded upon mutual respect. EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on protected characteristics. In your application, please consider omitting personal information such as photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave, nationality, or other sensitive data.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Services

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